PRESS RELEASE: One of the UK’s biggest water companies, Northumbrian Water Group, has selected a cloud-hosted multi-vendor technology solution from PC-1 to power an ambitious multi-channel customer service strategy for its Northumbrian Water and Essex & Suffolk Water businesses. Northumbrian, already listed among the nation’s top three for customer satisfaction by industry regulator Ofwat, aims to set the standard for service excellence by providing household and business customers with consistent, ‘joined up’ services across voice, online and social channels. Continue reading Northumbrian Water Group Selects PC-1 to Power its Multi-channel Customer Strategy with a Private Cloud Contact Centre Solution
Category Archives: Technology
Mediahawk Now Integrates With Salesforce For Even Better Marketing Attribution and Sales Data
PRESS RELEASE: Mediahawk, the UK’s premier provider of call tracking software, has launched an integration with Salesforce, the world’s number one CRM solution, achieving automatic end-to-end marketing attribution of phone calls. This innovative integration provides Mediahawk customers with over 40 pieces of crucial data on every phone call, caller and conversation. Continue reading Mediahawk Now Integrates With Salesforce For Even Better Marketing Attribution and Sales Data
CallMiner Expands Focus on Telecommunications Through New Reseller and Technology Partnership with Light Communications, Inc.
CallMiner, the leader in speech and customer engagement analytics solutions, announces that Light Communications, Inc., a turn-key software solutions specialist for Enterprise multi-media Contact Centers, has selected CallMiner Eureka as their recommended speech analytics platform. Light Communications will resell CallMiner Eureka as part of its end-to-end portfolio of Enterprise contact center solutions. Continue reading CallMiner Expands Focus on Telecommunications Through New Reseller and Technology Partnership with Light Communications, Inc.
Creative Virtual Announced as a Finalist in the Live Chat Category of the UK National Innovation Awards 2017
PRESS RELEASE: Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, was announced this week as a finalist in the Live Chat category of the UK National Innovation Awards 2017. Created by the Directors’ Club United Kingdom, the National Innovation Awards recognise business technology innovations and their impact on customer experience, employee engagement, operations performance, product creation, and profitable growth. Continue reading Creative Virtual Announced as a Finalist in the Live Chat Category of the UK National Innovation Awards 2017
NewVoiceMedia GmbH accelerates momentum in Europe with landmark customer FlixBus
NewVoiceMedia announced that FlixBus, Europe’s leading long-distance bus provider, is using its ContactWorld platform to enhance its contact centre operations and customer experience throughout Europe. Continue reading NewVoiceMedia GmbH accelerates momentum in Europe with landmark customer FlixBus
Q-nomy Inc. Launches Q-Flow 6.0: the First True Omni-Channel BPM Product Platform
PRESS RELEASE: Q-nomy launched Q-Flow® 6 — its next-generation product platform for managing and optimizing omni-channel, customer-centric business processes. Compared to other customer experience products that handle specific cross-channel processes, Q-Flow is a broad and flexible product platform that manages and synchronizes front- and back-office business processes with customer journeys in every possible channel – digital or physical, and tackles any hand-off inefficiency, in any industry. Continue reading Q-nomy Inc. Launches Q-Flow 6.0: the First True Omni-Channel BPM Product Platform