Enghouse Interactive and Voxtron Middle East LLC announced a bold and far-reaching expansion of the longstanding partnership between Voxtron and Enghouse Interactive. Continue reading Voxtron Middle East Expands Portfolio to Include Enghouse CCaaS Solutions
Category Archives: Technology
8×8 Announces 8×8 Remote Fix for UK Housing Associations
8×8, a leading integrated cloud contact centre and unified communications platform provider, announced 8×8 Remote Fix™ for UK housing associations. Continue reading 8×8 Announces 8×8 Remote Fix for UK Housing Associations
Pipedrive unveiled AI-powered Sales Assistant to significantly boost sales performance
Pipedrive, the easy and effective sales CRM for small businesses, introduced its new AI-powered Sales Assistant. Now in beta, it provides sales professionals with predictions on a deal’s win probability and recommendations for the next best actions, ultimately increasing the odds of winning deals. Continue reading Pipedrive unveiled AI-powered Sales Assistant to significantly boost sales performance
Content Guru Announces its storm® CCaaS solution is now compatible with Microsoft Azure Virtual Desktop
Content Guru announced that its storm® cloud communications solution is compatible with Microsoft Azure Virtual Desktop. Continue reading Content Guru Announces its storm® CCaaS solution is now compatible with Microsoft Azure Virtual Desktop
Verint Launches New Specialized Bot to Help Protect Sensitive Customer Data and Reduce Compliance Risk
Verint® announced the launch of the Verint Personal Identifiable Information (PII) Redaction Bot giving organizations a way to automate compliance, reduce risk, and protect their customers’ sensitive personal data such as credit card and social security numbers, dates of birth, etc. Continue reading Verint Launches New Specialized Bot to Help Protect Sensitive Customer Data and Reduce Compliance Risk
Airtel launches India’s first integrated omni-channel cloud platform for CCaaS
Bharti Airtel (“Airtel”), one of India’s leading telecommunications service providers, announced the launch of Airtel CCaaS (Contact Center as a Service) – an industry first omni-channel cloud platform that offers a unified experience for all contact centre solution required by an enterprise. Continue reading Airtel launches India’s first integrated omni-channel cloud platform for CCaaS