Yeastar, the world’s leading provider of Unified Communications solutions, announced strategic plans for its contact centre solution at Yeastar Day 2023 Virtual. Continue reading Yeastar Introduces WhatsApp and SMS Integration for Omnichannel Messaging, Setting Foot in the Contact Centre Market
Category Archives: Technology
Cogito Secures New Funding to Empower Better Agent and Customer Experiences
Cogito, the leader in real-time AI coaching and guidance for the enterprise, announced it has secured new funding to help advance features aimed at better supporting agents in the contact centre and improving customer experiences. Continue reading Cogito Secures New Funding to Empower Better Agent and Customer Experiences
Dialpad Introduces Custom Ai Playbooks
Dialpad announced the release of Custom Ai Playbooks, a tool that provides real-time coaching and adherence guidance to sales and customer service teams during and after customer calls. Continue reading Dialpad Introduces Custom Ai Playbooks
Zoom Launches ISV Exchange Program with Verint
Verint® announced that Zoom is launching the ISV Exchange Program with Verint’s open platform, expanding on the initial partnership announced last November. Continue reading Zoom Launches ISV Exchange Program with Verint
GoTo Announces Nearly 60 Powerful Security Features, New Integrations, and AI Advancements
GoTo, the company making IT management, support, and business communications easy with flagship products GoTo Resolve, GoTo Connect, and LogMeIn Rescue, announced nearly 60 new product updates across its portfolio. Continue reading GoTo Announces Nearly 60 Powerful Security Features, New Integrations, and AI Advancements
New Qualtrics and WorkJam Partnership Empowers Every Frontline Employee to Deliver Better Customer Experiences
Qualtrics, the leader and creator of the experience management (XM) category, and WorkJam, the world’s leading digital frontline workplace, announced a strategic partnership that will improve the frontline employees experience in order to improve the customer experience. Continue reading New Qualtrics and WorkJam Partnership Empowers Every Frontline Employee to Deliver Better Customer Experiences