Cogito, the leader in real-time coaching and guidance for the enterprise, announced a partnership with Medallia to deliver significant improvements in enterprise contact centre experiences for both customers and agents. Continue reading Cogito Partners with Medallia
Category Archives: Partnerships
AWS and Twilio Deepen Relationship to Power Intelligence Driven Customer Engagement
Amazon Web Services (AWS) and Twilio announced an extension of their longstanding strategic work together that will place powerful artificial intelligence (AI) capabilities at the fingertips of Twilio customers. Continue reading AWS and Twilio Deepen Relationship to Power Intelligence Driven Customer Engagement
AWS and Twilio Deepen Relationship to Power Intelligence Driven Customer Engagement
Amazon Web Services (AWS) and Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced an extension of their longstanding strategic work together that will place powerful AI capabilities at the fingertips of Twilio customers. Continue reading AWS and Twilio Deepen Relationship to Power Intelligence Driven Customer Engagement
CleverTap Partners with SpiceJet to Deliver a Seamless Customer Experience
CleverTap, the all-in-one engagement platform, announced its partnership with SpiceJet, one of India’s premier airlines. This strategic collaboration will empower SpiceJet to enhance its customer experience by leveraging CleverTap’s advanced technology to deliver personalized and contextual communication across its web and mobile channels. Continue reading CleverTap Partners with SpiceJet to Deliver a Seamless Customer Experience
eGain partners with Talkdesk to modernize customer service
eGain, the leading knowledge platform for customer engagement, announced a partnership with Talkdesk®, a global cloud contact centre leader for enterprises of all sizes, to help businesses modernize customer service with the power of AI-infused knowledge management and rich digital capabilities. Continue reading eGain partners with Talkdesk to modernize customer service
Minerva CQ Turns up the Dial on Text Analytics with Integration to Luminoso’s Daylight™
Minerva CQ and Luminoso Technologies, announced the availability of Luminoso’s AI-driven text analytics solution, Daylight™, on Minerva CQ’s real-time agent assist platform. Continue reading Minerva CQ Turns up the Dial on Text Analytics with Integration to Luminoso’s Daylight™