Xoxoday, a leading global technology platform for employee, channel and customer engagement, has partnered with Comviva, the global leader in experience and data monetisation solutions. Continue reading Xoxoday announces a partnership with Comviva to enhance customer engagement solutions
Category Archives: Partnerships
Kaleyra and Talisma Partner in India to Enhance Customer Experience with Real-Time Video and Co-Browsing
Kaleyra, a global CPaaS leader announced a strategic collaboration in its partnership portfolio with Talisma Corporation, Pvt. Ltd, a leading provider of customer experience solutions based in Bangalore, India. Continue reading Kaleyra and Talisma Partner in India to Enhance Customer Experience with Real-Time Video and Co-Browsing
Capgemini and Salesforce collaborate to enable a new era of generative AI powered customer experiences
Building on its strong momentum in generative AI and breadth of customer experience (CX) capabilities, Capgemini introduced a Generative AI for CX Foundry for clients using Salesforce. Continue reading Capgemini and Salesforce collaborate to enable a new era of generative AI powered customer experiences
Natterbox and Playvox Join Forces to Simplify Sales & Contact Centre Workforce Management
Natterbox, a global innovator in contact centre solutions, has announced a partnership with Playvox, a leading provider of Workforce Engagement (WEM) solutions that include AI-infused workforce management (WFM) software and Quality Management (QM) software. Continue reading Natterbox and Playvox Join Forces to Simplify Sales & Contact Centre Workforce Management
Sprinklr Expands Partnership with Google Cloud to Unify Customer Experience with AI
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the integration of the Sprinklr AI+ platform with Google Cloud’s Vertex AI for unified customer experience management. Continue reading Sprinklr Expands Partnership with Google Cloud to Unify Customer Experience with AI
Bandwidth Partners with Google and Cognigy to Launch AIBridge, Integrating Artificial Intelligence with Contact Centres Using Maestro
Bandwidth, a leading global enterprise cloud communications company, announced it is partnering with Google and Cognigy to launch AIBridge, which enables enterprises to easily deploy voice-based AI tools in front of their contact centres–resolving calls faster and more efficiently in the communications cloud. Continue reading Bandwidth Partners with Google and Cognigy to Launch AIBridge, Integrating Artificial Intelligence with Contact Centres Using Maestro