Genesys Expands Collaboration with AT&T to Help the Company Grow Customer Relationships

Genesys®, a global cloud leader in customer experience orchestration, is working with AT&T to create empathetic experiences for millions of customers.

Today, customer expectations for consistent, enjoyable and effortless interactions with businesses are higher than ever. In a world where the use of social media and messaging apps is the norm for daily interactions, connecting with a business must be as seamless and personalized as connecting with friends and family. The Genesys Multicloud CXTM solution enables the most complex companies to create best-in-class customer experiences tailored for a digital world where everyone and everything is connected.

“It’s refreshing to see market-leading organizations like AT&T focused on growing relationships with their customers,” said John Hernandez, EVP and GM for Genesys Multicloud CX. “With contact center and experience orchestration technology from Genesys, even the most complex businesses can better listen, understand and predict, and learn from their customers to continually improve the process. In an increasingly complex digital business environment, it is more important than ever to break down organizational silos and orchestrating cohesive and meaningful experiences for consumers.”

By unlocking the power of digital, artificial intelligence and self-service technologies, Genesys Multicloud CX provides industry-leading customer experience technologies, including speech recognition, natural language processing and automation to not only provide empathetic customer experiences but proactively engage customers when appropriate.

About Genesys

Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service SM our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.


*About AT&T Communications

We help family, friends and neighbors connect in meaningful ways every day. From the first phone call 140+ years ago to mobile video streaming, we @ATT innovate to improve lives. AT&T Communications is part of AT&T Inc. (NYSE:T).

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