Route 101, a leading systems integrator of contact centre, customer engagement and unified communication solutions, continues to strengthen its partner ecosystem with the introduction of the world’s most advanced co-browsing solution, Surfly.
The Route 101 and Surfly partnership offers a new level of functionality for customers, enabling them to supercharge service conversations with real-time co-browsing and screen-sharing. Surfly’s high quality universal co-browsing technology makes it simple and easy for customers and agents to connect and collaborate like they’re sitting side by side.
Route 101 offers market-leading cloud contact centre, customer engagement and unified communications solutions, combined with technology consulting, design, implementation and support. With this new partnership, Route 101 will enable clients to reduce service costs, improve the overall customer experience, and improve FCR rates.
With Surfly, service or sales agents can share browser pages with customers easily and offer fast, intuitive guidance whilst continuing a voice, video, or chat conversation. Surfly makes it easy for agents and customers to navigate web pages (even those they don’t control) simultaneously. Whether customers connect through WhatsApp, Facebook, phone, or webchat, it’s simple to launch a co-browsing session directly from within the web application – with no need for any downloads or installations.
“We’re thrilled to partner with Surfly – I’m confident their market-leading co-browsing technology will empower Route 101 to deliver even more immersive and transformational customer experience solutions to our customers. With so many organisations adopting hybrid/remote working models, giving agents tools like co-browsing and screen-sharing to augment video chat conversations will be invaluable when it comes to delivering that personalised, contextual service that customers crave.” – Russell Attwood, CEO, Route 101 Ltd.
“Surfly is excited to partner with Route 101 and support their initiative to simplify and enhance the customer experience of businesses worldwide. In more ways than one, our goals align – we both want to deliver sophisticated customer engagement products that transform the digital customer journey and solve the pain points of our clients. We are extremely thrilled to join hands with a market leader in cloud contact centre solutions.” – Nicholas Piël, CEO & Founder, Surfly BV
Learn more about Surfly’s co-browsing solution here.
About Route 101:
Award winning omnichannel customer engagement solutions for frictionless customer and agent experiences.
Flexible, scalable contact centre, customer engagement and unified communications software in the cloud. Route 101 help organisations to scale with growth, boost customer satisfaction, reduce cost to serve, and drive revenue. Combining industry-leading communications and contact centre solutions, we provide the tools to help you deliver excellent customer experiences and empower your workers.
Unlock the true potential of your contact centre, social media, and web channels to deliver next generation CX.
Visit Route 101 at www.route101.com
About Surfly:
Surfly provides fully compliant co-browsing and remote collaboration technology that enables you to upgrade your digital customer journey. Your customer simply clicks a link, or button, to instantly start their co-browsing session within their browser window. Now, you see what they see! By using drawing tools, video chat, e-signing, document sharing and more to guide your customers, you can humanize your digital interactions.
With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience even in regions with low bandwidth.
Visit Surfly at www.surfly.com