IPI, the digital contact centre specialist announced it is partnering with Aculab, a leading provider of telephony hardware and software. The collaboration will integrate Aculab’s VoiSentry voice biometric system into IPI’s speech recognition applications to reduce the friction experienced during the identity and verification process (ID&V) in the contact centre. Continue reading IPI bolsters voice biometric capabilities through partnership with Aculab →

Artificial Solutions® the leading specialist in enterprise-strength Conversational AI, announced that it has signed a partnership agreement with Vonage and introduced a new connector that integrates Teneo® into Vonage’s API Platform. Continue reading Artificial Solutions and Vonage Partner to Deliver Closer Integration →

SVL is pleased to announce a formal partnership with Inspire Customer Contact Partnership, a UK company who specialise in resource planning, actionable insight, speech & text analytics and developing operational excellence. Continue reading SVL announces partnership with Inspire Customer Contact Partnership to improve customer contact operations. →

AudioCodes, a leading vendor of advanced voice networking and media processing solutions for the digital workplace, today announced that it has expanded its collaboration with Amazon Web Services (AWS) to allow customers to benefit from advanced phone call analytics such as transcription and sentiment analysis from AWS. Continue reading AudioCodes Expands Collaboration with AWS and Amazon Chime to Enable Business Phone Call Analytics →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration announced that SYNNEX Corporation, a leading business process services company, now offers the new Avaya Cloud Office UCaaS solution through its extensive partner network as part of the Avaya Master Agent program. Continue reading Avaya Selects SYNNEX Corporation as a Master Agent for Delivering New Avaya Cloud Office UCaaS Solution →

Ribbon Communications, a global software leader in secure and intelligent cloud communications solutions announced that it has expanded its collaboration with Amazon Web Services (AWS) to enable simplified forwarding of Voice over Internet Protocol (VoIP) audio streams to Amazon Chime Voice Connector by using Session Initiation Protocol-based Media Recording (SIPREC). Continue reading Ribbon and Amazon Partner to Deliver Real-Time, Automated Call Analytics and Recording →