AudioCodes Expands Collaboration with AWS and Amazon Chime to Enable Business Phone Call Analytics

AudioCodes, a leading vendor of advanced voice networking and media processing solutions for the digital workplace, today announced that it has expanded its collaboration with Amazon Web Services (AWS) to allow customers to benefit from advanced phone call analytics such as transcription and sentiment analysis from AWS.

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In March 2019, AudioCodes announced the successful testing of its Mediant session border controller (SBC) family with the Amazon Chime Voice Connector. As part of the extended collaboration, AudioCodes’ Mediant SBCs have also been successfully tested with the Amazon Chime Voice Connector SIP-based Media Recording (SIPREC) streaming capability.

Amazon Chime Voice Connector is a service that enables enterprises to migrate their telephony workloads to AWS. IT professionals can use Amazon Chime Voice Connector for low-cost SIP trunking with on-premises or cloud-based phone systems. Amazon Chime Voice Connector supports inbound calling, outbound calling, or both. Developers can also use Amazon Chime Voice Connector to build public switched telephone network (PSTN) calling in their own applications using the Amazon Chime SDK or stream audio for phone call analytics and machine learning. Previously, companies had to integrate and deploy expensive on-premises analytics hardware and software. Now enterprises can use the Amazon Chime Voice Connector SIPREC streaming feature to receive audio from their on-premises PBX or contact centre for applications like transcription and sentiment analysis.

The AudioCodes Mediant family of SBCs, which includes cloud-native, virtualized and appliance models, enables organizations to connect their unified communications solution securely and reliably to the Amazon Chime Voice Connector service. The Mediant SBCs are a highly scalable range of products that deliver comprehensive SIP interoperability, robust security and superior voice quality. They are all certified for Microsoft Teams, including Direct Routing with media bypass, and provide integrated support for WebRTC communications. Featuring a micro-services architecture, the Mediant Cloud Edition (CE) SBC is designed for high-scale voice services in AWS and other clouds, with built-in high availability and cost-effective dynamic elasticity. With the recent testing of the Mediant SBC with the Voice Connector SIPREC streaming feature, organizations can leverage AWS cognitive voice services to assist with advanced business and contact centre applications such as compliance verification related to financial transactions , generating insights from call transcription, or real-time agent assistance.

“Our customers tell us that legacy call analytics systems are inflexible and require expensive professional services to keep up with changing requirements,” said Sid Rao, General Manager, Amazon Chime, Amazon Web Services, Inc. “Using the AudioCodes Mediant SBC and the Amazon Chime Voice Connector SIPREC streaming feature, customers can now leverage AWS machine learning services for agile analytics solutions that meet their business needs.”

“Businesses and enterprises are looking to increase competitiveness, productivity and efficiency by means of machine learning and analytics tools,” said Yehuda Herscovici, Vice President, Product at AudioCodes. “The recent SIPREC collaboration with AWS allows our shared customers to securely stream their phone calls to AWS machine learning services for recording, transcription, voice processing and analysis, supporting their strategic business goals.”

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