Home Group, one of the UK’s largest providers of high-quality housing and integrated housing, health, and social care, has partnered with Business Systems Ltd, an industry expert in digital communications solutions, to help transform its contact centre operations. Continue reading Home Group transforms contact centre operations with the help of Business Systems
Category Archives: Who’s Buying What?
EQ Bank measures and improves Customer Trust with Adoreboard AI
A new way to quantify and improve consumer trust by leveraging the latest innovations in artificial intelligence (AI) is being pioneered by EQ Bank, the digital platform of Equitable Bank, Canada’s Challenger Bank™ and seventh largest bank by assets. Continue reading EQ Bank measures and improves Customer Trust with Adoreboard AI
Leeds Building Society Partners with Sabio Group to improve Contact Centre operations
Sabio Group, the digital customer experience (CX) transformation services specialist, has secured a multi-year contract with Leeds Building Society which will drive innovation in its contact centre, and improve customer care for the Society’s members. Continue reading Leeds Building Society Partners with Sabio Group to improve Contact Centre operations
The Dennemeyer Group selects Talkdesk to streamline its CX
Talkdesk®, a global provider of AI-powered CX technology that serves enterprises of all sizes, announced that Dennemeyer, an intellectual property (IP) full-service provider managing over three million IP rights of over 8,000 customers globally, has chosen Talkdesk to streamline its CX. Continue reading The Dennemeyer Group selects Talkdesk to streamline its CX
ESP Group Achieves Transformative CX Improvements With Sabio Group
ESP Group, the experienced and proven contact centre outsourcing partner, has successfully transformed its customer experience (CX) and positioned itself for significant growth in a strategic partnership with Sabio Group. Continue reading ESP Group Achieves Transformative CX Improvements With Sabio Group
Leading Hotel Brand increases Self-Service containment by 60% across more than 10 Million Customer Interactions Annually with Verint Bots
Verint® announced that a major multinational hotel brand is using the advanced conversational AI capabilities of the Verint Open Platform. Continue reading Leading Hotel Brand increases Self-Service containment by 60% across more than 10 Million Customer Interactions Annually with Verint Bots