IPI, the Contact Centre specialist and solutions provider, announced its partnership with Royal Holloway, University of London, to support the University’s Contact Centre. Continue reading Royal Holloway, University of London partners with IPI for Contact Centre support
Category Archives: Who’s Buying What?
Hyro Transforms Patient Care with AI-Powered Assistants and Cisco’s Webex Contact Center
In a move poised to significantly improve patient access and support experiences across US healthcare systems, Hyro, a member of Cisco’s partner ecosystem, announced it will transform traditional contact centre operations with its responsible AI-powered assistants. Continue reading Hyro Transforms Patient Care with AI-Powered Assistants and Cisco’s Webex Contact Center
Haven Partners with Kastle to Streamline the Mortgage Servicing Experience with AI-Powered Voice Agents
Haven, a fintech platform that empowers servicers to embed mortgage servicing into original lenders’ brands, announced a strategic partnership with Kastle, an AI voice agent provider for mortgage servicing. Continue reading Haven Partners with Kastle to Streamline the Mortgage Servicing Experience with AI-Powered Voice Agents
People’s Partnership enhances customer experience with IPI
IPI, the Contact Centre specialist and solutions provider, announced that it has enabled People’s Partnership, the workplace pension provider, to move to a cloud-based Contact Centre solution from Genesys. Continue reading People’s Partnership enhances customer experience with IPI
Sabio Group and Avaya Helps Transcom Eliminate Language Barriers in Customer Service
Transcom, a leading global customer service provider, has partnered with Avaya, a global leader in enterprise CX, and Sabio Group to create an AI-powered, real-time translation solution that can enable contact centre agents from anywhere in the world to converse with customers in over 100 languages. Continue reading Sabio Group and Avaya Helps Transcom Eliminate Language Barriers in Customer Service
Hotel Chocolat chooses injixo as its workforce management solution to streamline customer service and drive efficiencies
InVision Software, the company behind injixo, the cloud workforce management (WFM) application, is pleased to announce another new customer: luxury chocolatier and cacao grower Hotel Chocolat. Continue reading Hotel Chocolat chooses injixo as its workforce management solution to streamline customer service and drive efficiencies