Bright Pattern, a leading provider of AI-powered cloud contact centre software, announced that it was chosen by Everise to power omnichannel customer support in the cloud. Continue reading Bright Pattern Contact Center Chosen by Everise
Category Archives: Who’s Buying What?
Phillips & Cohen Expands Globally with Noble Systems
Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce that longstanding customer, Phillips & Cohen Associates, Ltd, is continuing its global expansion with an additional contact centre site in Düsseldorf, Germany. Continue reading Phillips & Cohen Expands Globally with Noble Systems
Trailfinders Improve Customer Service During COVID-19 with Intelligent Call Routing
Trailfinders, an award winning travel company that specialises in delivering bespoke holidays led the way in providing a superior customer service by seamlessly handling over 13,000 calls from customers who were stranded overseas and due to imminently travel during the COVID-19 crisis. Continue reading Trailfinders Improve Customer Service During COVID-19 with Intelligent Call Routing
Genesys Cloud Supports CallPageboy in Improving Service Levels
CallPageboy provides customer service, virtual reception and help desk support to 240 businesses across a dozen industries. With desire to differentiate itself from competitors, CallPageboy teamed up with Genesys®, the global leader in cloud customer experience and contact centre solutions. Continue reading Genesys Cloud Supports CallPageboy in Improving Service Levels
Manchester City Council Allows Contact Centre Agents to Operate from Anywhere with Move to the Cloud
8×8, a leading integrated cloud communications platform provider, announced the Manchester City Council selected 8×8 Contact Centre to keep vital services running safely for its more than half a million residents throughout lockdown. Continue reading Manchester City Council Allows Contact Centre Agents to Operate from Anywhere with Move to the Cloud
Santander saves $2M and Dramatically Improves Customer Experience with Automation Anywhere
Automation Anywhere, a global leader in Robotic Process Automation (RPA) announced that Santander Consumer Bank, a subsidiary of Banco Santander, has saved over $2M and more than 30,000 hours with the company’s intelligent automation platform. Continue reading Santander saves $2M and Dramatically Improves Customer Experience with Automation Anywhere