Tag Archives: Britannic Technologies

Trailfinders Improve Customer Service During COVID-19 with Intelligent Call Routing

Trailfinders, an award winning travel company that specialises in delivering bespoke holidays led the way in providing a superior customer service by seamlessly handling over 13,000 calls from customers who were stranded overseas and due to imminently travel during the COVID-19 crisis. Continue reading Trailfinders Improve Customer Service During COVID-19 with Intelligent Call Routing

Advance Housing & Support Maintain Admirable Customer Care During Lockdown

Britannic Technologies, specialists in voice communications, systems integration and managed services announced it assisted Advance Housing & Support, experienced providers of housing and support to people with learning difficulties and mental health conditions, to re-locate the organisation’s staff and contact centre agents during lockdown at the start of the COVID-19 pandemic. Continue reading Advance Housing & Support Maintain Admirable Customer Care During Lockdown

The Turning of Tables – Businesses can learn a lot from Millenials

PRESS RELEASE: It is getting near the time when the A’level results and degree results are issued and typically students are disparaged for getting bad results, or not being ready for the workplace. Millenials have in the past been criticised for being either lazy employees, or too demanding and not being work savvy. Britannic Technologies strongly dispute this theory and advocate that more businesses in the UK need to be aware that they can learn from the next generation, on how to improve productivity and communications. Continue reading The Turning of Tables – Businesses can learn a lot from Millenials

Mears 24/7 Improve Customer Service by Deploying Voice in the Cloud

PRESS RELEASE: Britannic Technologies, an award winning provider of telecommunications solutions, systems integration and managed services announced they have deployed a telecommunications solution in the cloud for Mears 24/7, a specialist contact centre provider dedicated to serving the Mears Group PLC, and direct customers in the housing maintenance market, domiciliary care, Telecare, and business support sectors. Mears 24/7 works with local authorities and housing associations across the UK, and last year successfully resolved over 1 million contacts from residents. Continue reading Mears 24/7 Improve Customer Service by Deploying Voice in the Cloud