Jacada, provider of Autonomous CX solutions designed to automate customer service operations, reduce contact centre size, and improve the customer experience announced that via one of its technology partners, it has signed a material deal to provide intelligent assistant solutions for an industry-leading US mortgage provider. Continue reading Jacada Customer Assistant and Visual IVR Solutions Selected by Industry-Leading Mortgage Service Provider →

Cisco has announced that it is working with the world’s largest international TV and broadband company, Liberty Global, on a project that will transform its customer service experience across EMEA. Continue reading Cisco chosen to help transform customer experience for Liberty Global →

Amdocs announced that it has successfully helped Vodafone India to automate its billing operations, enhancing the experience of customers. Amdocs software is also enabling Vodafone India to roll out new services, offers and service plans for its post-paid consumers and enterprise customers faster. Amdocs implemented its Service Monetization suite at Vodafone India in 2015, and subsequently, in 2016, signed a multi-year services contract to manage and automate operations. Continue reading Vodafone India Uses Automation Powered by Amdocs Intelligent Operations to Improve Billing Efficiency →

For Americans who have dreamed of an exciting retail banking future experience, HSBC and SoftBank Robotics are bringing that future a little closer – specifically, to New York City. HSBC Bank USA, N.A. and SoftBank Robotics America (SBRA), the North American arm of SoftBank Robotics Group, have partnered to bring Pepper®, the engaging, social humanoid robot, to HSBC’s bank branches. Continue reading HSBC Bank and SoftBank Robotics America partner to bring Humanoid Robotics to US flagship bank branch →

Microsoft and M&S have announced the signing of a strategic partnership focused on testing the integration of Microsoft AI technologies into M&S’s customer experience, stores and wider operations. Continue reading Microsoft and M&S launch strategic partnership aimed at transforming the retail experience using the power of AI →