Microsoft and M&S have announced the signing of a strategic partnership focused on testing the integration of Microsoft AI technologies into M&S’s customer experience, stores and wider operations. Continue reading Microsoft and M&S launch strategic partnership aimed at transforming the retail experience using the power of AI
Category Archives: Who’s Buying What?
Nokia signs five-year global IT infrastructure and application services deal with HCL Technologies
HCL Technologies (HCL), a leading global technology company, announced that it has been selected by Nokia, a Finnish networking and telecommunications equipment company as part of an important effort of streamlining Nokia’s outsourced IT management services. Continue reading Nokia signs five-year global IT infrastructure and application services deal with HCL Technologies
Decathlon Pro and Diabolocom partner to deliver excellent customer service for sport customers
Decathlon Pro, the professional equipment and gear subsidiary of popular French brand Decathlon, has chosen Diabolocom for the management of its customer experience. Continue reading Decathlon Pro and Diabolocom partner to deliver excellent customer service for sport customers
Nuance Drives Innovation at Czech Republic’s Largest Bank, Česká spořitelna; Voice Biometrics to Improve Customer Experience and Boost Security
Nuance announced that Česká spořitelna – the Czech Republic’s largest bank and owned by Erste Bank Group AG – is the first in the country to make mobile banking easier and safer by leveraging Nuance’s voice biometric technology. The project is part of Česká spořitelna’s recently announced digital banking strategy that enables customers to authenticate themselves by voice when calling their bank. Continue reading Nuance Drives Innovation at Czech Republic’s Largest Bank, Česká spořitelna; Voice Biometrics to Improve Customer Experience and Boost Security
Airsorted Selects Natterbox To Support Accelerated Growth
Natterbox, a leading provider of global voice services, announced that it is working with Airsorted Limited, a host management platform for home letting across multiple platforms including Airbnb, Expedia, HomeAway and Booking.com. The fast-growing start-up, recently in the Top 10 UK start-ups, has seen huge success since its launch in 2015, using technology to provide a 360-degree service including managing guests, price optimisation, marketing and cleaning. Continue reading Airsorted Selects Natterbox To Support Accelerated Growth
Click Travel voyages to the cloud to transform customer service experience
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has helped Click Travel transform its customer service experience while improving employee engagement. Continue reading Click Travel voyages to the cloud to transform customer service experience