TPS, the Volkswagen Group company that supplies Genuine VW Group Parts including Audi, Skoda, Seat, VW passenger and commercial vehicles across the UK, has chosen unified communications and Contact Centre experts G3 Comms to undertake a UK wide upgrade of its communications infrastructure. Continue reading Volkswagen Trade Parts Specialists (TPS) chooses G3 Comms for cloud-based overhaul of UK Centres
Category Archives: Who’s Buying What?
Pharmacy2U Selects RingCentral for Innovative Omnichannel Communications
RingCentral UK, Ltd., a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc., has been selected by Pharmacy2U, the UK’s largest online pharmacy, as its central communication platform to help it deliver a truly customer-centric contact centre experience to support its rapid growth. Continue reading Pharmacy2U Selects RingCentral for Innovative Omnichannel Communications
State Farm Collaborates with Salesforce to Transform Customer Experience and Empower Customers to Communicate on Their Terms
Salesforce, the global leader in CRM, announced that State Farm—the largest provider of auto and home insurance in the United States—selected a number of Salesforce products to deliver engaging, intelligence-driven customer experiences across every State Farm touch point. Continue reading State Farm Collaborates with Salesforce to Transform Customer Experience and Empower Customers to Communicate on Their Terms
Glintt Selects Talkdesk to Improve Customer Service and Efficiency
Talkdesk, the enterprise contact centre platform announced Glintt, a leader in healthcare IT services, chose Talkdesk Enterprise Contact Center Platform to support their customer service operations. Continue reading Glintt Selects Talkdesk to Improve Customer Service and Efficiency
CallVU Chosen by International Credit Card Provider to Simplify and Secure Customer Interactions with Advanced Biometric Authentication
When credit card customers call for service, they need to remember and supply a long list of passwords and personally identifying information. But now, with the advanced biometric authentication capabilities of CallVU’s Digital Engagement solution, a large international credit card company can instantly verify callers using the fingerprint recognition features on its customers’ smartphones. Continue reading CallVU Chosen by International Credit Card Provider to Simplify and Secure Customer Interactions with Advanced Biometric Authentication
BHP Insurance Selects Applied to Deliver an Omnichannel Customer Experience
Applied Systems® announced that BHP Insurance has selected Applied CSR24®, the leading customer self-service software. Utilising their existing foundational management system, Applied Relay®, the broker will integrate the omnichannel customer service software, including a self-service portal and mobile app, to increase customer acquisition and retention. Continue reading BHP Insurance Selects Applied to Deliver an Omnichannel Customer Experience