British Heart Foundation, the largest charity retailer in the UK, has selected Yext, the leader in Digital Knowledge Management (DKM), to maximise the online discoverability and local visibility of its Furniture & Electrical branded stores across the UK. Yext helps British Heart Foundation drive increased footfall to stores, encourage donations, and help understandings of the services each store provides. Continue reading British Heart Foundation selects Yext for Digital Knowledge Management
Category Archives: Who’s Buying What?
NICE Deploys Robotic Process Automation for SBI Card
NICE announced that it has implemented NICE Robotic Process Automation (RPA) solution for SBI Card to support its growth journey by streamlining operations and enhancing customer experience. NICE RPA is implemented to increase automation in the Indian card issuer’s operations and backend processes to manage repetitive, error prone tasks, thus freeing up employees to engage in value added services. Continue reading NICE Deploys Robotic Process Automation for SBI Card
Volkswagen Trade Parts Specialists (TPS) chooses G3 Comms for cloud-based overhaul of UK Centres
TPS, the Volkswagen Group company that supplies Genuine VW Group Parts including Audi, Skoda, Seat, VW passenger and commercial vehicles across the UK, has chosen unified communications and Contact Centre experts G3 Comms to undertake a UK wide upgrade of its communications infrastructure. Continue reading Volkswagen Trade Parts Specialists (TPS) chooses G3 Comms for cloud-based overhaul of UK Centres
Pharmacy2U Selects RingCentral for Innovative Omnichannel Communications
RingCentral UK, Ltd., a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc., has been selected by Pharmacy2U, the UK’s largest online pharmacy, as its central communication platform to help it deliver a truly customer-centric contact centre experience to support its rapid growth. Continue reading Pharmacy2U Selects RingCentral for Innovative Omnichannel Communications
State Farm Collaborates with Salesforce to Transform Customer Experience and Empower Customers to Communicate on Their Terms
Salesforce, the global leader in CRM, announced that State Farm—the largest provider of auto and home insurance in the United States—selected a number of Salesforce products to deliver engaging, intelligence-driven customer experiences across every State Farm touch point. Continue reading State Farm Collaborates with Salesforce to Transform Customer Experience and Empower Customers to Communicate on Their Terms
Glintt Selects Talkdesk to Improve Customer Service and Efficiency
Talkdesk, the enterprise contact centre platform announced Glintt, a leader in healthcare IT services, chose Talkdesk Enterprise Contact Center Platform to support their customer service operations. Continue reading Glintt Selects Talkdesk to Improve Customer Service and Efficiency