Avaya announced that China Eastern Airlines has implemented a complete Avaya unified communication and collaboration solution to support its corporate headquarters and disperse operational locations. Continue reading China Eastern Airlines Goes Digital With Avaya Unified Communications
Category Archives: Who’s Buying What?
Sharpen Technologies Helps Vibrant Credit Union Improve Member Services
Vibrant Credit Union has improved member services and increased operational efficiencies using Sharpen Technologies’ agent-first omni-channel cloud contact centre platform. Continue reading Sharpen Technologies Helps Vibrant Credit Union Improve Member Services
Fortune 500 Global Packaging Company Selects 3CLogic to Improve Support Services
3CLogic, a leading provider of cloud contact centre software announced its selection by a Fortune 500 company and global leader in the dispensing systems industry to provide an enterprise-level solution for the organization’s internal IT support group serving over 10,000 employees worldwide. Continue reading Fortune 500 Global Packaging Company Selects 3CLogic to Improve Support Services
Morgan Sindall Property Services sign deal with Rant & Rave
Morgan Sindall Property Services has signed a five year deal with Rant & Rave, using its platform to capture both ‘Voice of the Employee’ and ‘Voice of the Customer’ to understand and improve the satisfaction of residents and employees. It will capture real-time feedback from more than 200,000 properties, and over 600 employees, across its 30 UK locations. Continue reading Morgan Sindall Property Services sign deal with Rant & Rave
Virgin Trains becomes first company in the world to use RCS-based messages commercially for customer campaigns
Virgin Trains has partnered with Vodafone and OpenMarket to become the first company in the world to roll out the latest RCS-based ‘Chat’ service as a customer communications channel on a commercial basis. Hailed as ‘Text Messaging 2.0’, ‘Chat’ transforms the way in which companies communicate with customers, and this service places Virgin Trains at the global cutting edge of communications technology. Continue reading Virgin Trains becomes first company in the world to use RCS-based messages commercially for customer campaigns
NewDay Drives Customer Service Leadership with NICE Satmetrix NPX Voice of the Customer Solutions
NICE announced that NewDay will continue to rely on NICE software to power its voice of the customer program. NewDay signed a three-year contract to leverage NICE Satmetrix NPX as the software at the core of its multi-faceted program to drive customer experience excellence. Continue reading NewDay Drives Customer Service Leadership with NICE Satmetrix NPX Voice of the Customer Solutions