NICE announced that Hyundai Capital America has successfully deployed the NICE Engage platform for omnichannel interaction recording to support the auto finance company’s growth while enabling better service for its over 1.7 million retail customers. Continue reading Hyundai Capital America Adopts NICE Cloud Omnichannel Recording Platform to Improve Customer Experience
Category Archives: Who’s Buying What?
Telax selected by SaskTel as Cloud Contact Centre Solution Provider
Telax, a leading Cloud Contact Center software provider, has announced that it has been selected by SaskTel, the leading ICT provider in Saskatchewan, as their next generation Hosted Contact Center platform. Continue reading Telax selected by SaskTel as Cloud Contact Centre Solution Provider
China Eastern Airlines Goes Digital With Avaya Unified Communications
Avaya announced that China Eastern Airlines has implemented a complete Avaya unified communication and collaboration solution to support its corporate headquarters and disperse operational locations. Continue reading China Eastern Airlines Goes Digital With Avaya Unified Communications
Sharpen Technologies Helps Vibrant Credit Union Improve Member Services
Vibrant Credit Union has improved member services and increased operational efficiencies using Sharpen Technologies’ agent-first omni-channel cloud contact centre platform. Continue reading Sharpen Technologies Helps Vibrant Credit Union Improve Member Services
Fortune 500 Global Packaging Company Selects 3CLogic to Improve Support Services
3CLogic, a leading provider of cloud contact centre software announced its selection by a Fortune 500 company and global leader in the dispensing systems industry to provide an enterprise-level solution for the organization’s internal IT support group serving over 10,000 employees worldwide. Continue reading Fortune 500 Global Packaging Company Selects 3CLogic to Improve Support Services
Morgan Sindall Property Services sign deal with Rant & Rave
Morgan Sindall Property Services has signed a five year deal with Rant & Rave, using its platform to capture both ‘Voice of the Employee’ and ‘Voice of the Customer’ to understand and improve the satisfaction of residents and employees. It will capture real-time feedback from more than 200,000 properties, and over 600 employees, across its 30 UK locations. Continue reading Morgan Sindall Property Services sign deal with Rant & Rave