Verint®, The Customer Engagement Company™, today announced that a leading multinational investment bank has selected the Verint cloud to modernize its customer engagement operations. Continue reading Global Investment Bank Modernizes Customer Engagement with the Verint Cloud
Category Archives: Who’s Buying What?
Thomas Cook Adopts NICE Robotic Process Automation to Improve Customer Experience and Back Office Process Efficiency
NICE announced that Thomas Cook, among the world’s leading travel companies, has implemented NICE Robotic Process Automation (RPA) in its United Kingdom-based operations. With the combination of attended and unattended automation, the company is improving customer experience, streamlining its back office, ensuring consistency across markets and saving millions in operational costs over a 24-month period. Continue reading Thomas Cook Adopts NICE Robotic Process Automation to Improve Customer Experience and Back Office Process Efficiency
Hyundai Capital America Adopts NICE Cloud Omnichannel Recording Platform to Improve Customer Experience
NICE announced that Hyundai Capital America has successfully deployed the NICE Engage platform for omnichannel interaction recording to support the auto finance company’s growth while enabling better service for its over 1.7 million retail customers. Continue reading Hyundai Capital America Adopts NICE Cloud Omnichannel Recording Platform to Improve Customer Experience
Telax selected by SaskTel as Cloud Contact Centre Solution Provider
Telax, a leading Cloud Contact Center software provider, has announced that it has been selected by SaskTel, the leading ICT provider in Saskatchewan, as their next generation Hosted Contact Center platform. Continue reading Telax selected by SaskTel as Cloud Contact Centre Solution Provider
China Eastern Airlines Goes Digital With Avaya Unified Communications
Avaya announced that China Eastern Airlines has implemented a complete Avaya unified communication and collaboration solution to support its corporate headquarters and disperse operational locations. Continue reading China Eastern Airlines Goes Digital With Avaya Unified Communications
Sharpen Technologies Helps Vibrant Credit Union Improve Member Services
Vibrant Credit Union has improved member services and increased operational efficiencies using Sharpen Technologies’ agent-first omni-channel cloud contact centre platform. Continue reading Sharpen Technologies Helps Vibrant Credit Union Improve Member Services