Sprinklr announced that Vueling – a Spanish airline and part of the IAG Group that serves more than 100 destinations in Europe, North-Africa and Middle East – has selected the AI-powered Sprinklr platform to optimize its customers’ social media experience across every digital channel. Continue reading Sprinklr Optimizes Social Media Customer Service for Vueling
Category Archives: Who’s Buying What?
Hastings Direct Standardises CX Operations on CXone and Boosts Agent Productivity and Engagement
NICE announced that Hastings Direct has found great success migrating to the cloud by implementing NICE CXone to streamline and converge operations. Continue reading Hastings Direct Standardises CX Operations on CXone and Boosts Agent Productivity and Engagement
Home Leisure Direct Selects Fresh Relevance for Omnichannel Personalisation
Fresh Relevance, a Dotdigital company, is the versatile personalisation platform that helps commerce-driven businesses deliver revenue-boosting cross-channel experiences with ease, no technical expertise needed. Continue reading Home Leisure Direct Selects Fresh Relevance for Omnichannel Personalisation
Avaya Cloud Solutions Help Motul Deliver Effortless Experiences
Motul, the world-class oil and lubricants company founded in 1853, is now delivering effortless experiences for its customers and employees through a range of touchpoints after adopting a suite of cloud-based solutions from Avaya, a global leader in customer experience solutions. Continue reading Avaya Cloud Solutions Help Motul Deliver Effortless Experiences
Mazda Selects NICE’s AI-powered CXone to Streamline Operations and Deliver Superior Customer Experiences
NICE announced that Mazda Motor Europe, the regional headquarters of Mazda for Europe, has successfully implemented NICE CXone, an AI-powered, cloud-native, customer experience platform, moving its business operations from on-premise to the cloud. Continue reading Mazda Selects NICE’s AI-powered CXone to Streamline Operations and Deliver Superior Customer Experiences
Britannic Streamline Breast Cancer Now’s Telephony
When Breast Cancer Care merged with Breast Cancer Now they selected Britannic to merge the two telephony systems together to streamline calls and operations. Coincidentally Breast Cancer Care already used Mitel IP telephony, so it simplified the merging of the telephony somewhat. Continue reading Britannic Streamline Breast Cancer Now’s Telephony