Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, announced that UK-based Spacepro is using the Descartes Customer Engagement Platform™ to enhance the customer journey within its after-care department. Continue reading Spacepro Improves Access Rates and Customer Interaction for Service Appointments using Descartes Customer Engagement Solution
Category Archives: Who’s Buying What?
Essex County Fire and Rescue Service Deploys Motorola Solutions’ Command Centre Technology
Essex County Fire and Rescue Service (ECFRS) has chosen Motorola Solutions’ command centre technology, including Control Room Solution (CRS), for its call handling and emergency dispatch capabilities. Continue reading Essex County Fire and Rescue Service Deploys Motorola Solutions’ Command Centre Technology
Sprinklr Optimizes Social Media Customer Service for Vueling
Sprinklr announced that Vueling – a Spanish airline and part of the IAG Group that serves more than 100 destinations in Europe, North-Africa and Middle East – has selected the AI-powered Sprinklr platform to optimize its customers’ social media experience across every digital channel. Continue reading Sprinklr Optimizes Social Media Customer Service for Vueling
Hastings Direct Standardises CX Operations on CXone and Boosts Agent Productivity and Engagement
NICE announced that Hastings Direct has found great success migrating to the cloud by implementing NICE CXone to streamline and converge operations. Continue reading Hastings Direct Standardises CX Operations on CXone and Boosts Agent Productivity and Engagement
Home Leisure Direct Selects Fresh Relevance for Omnichannel Personalisation
Fresh Relevance, a Dotdigital company, is the versatile personalisation platform that helps commerce-driven businesses deliver revenue-boosting cross-channel experiences with ease, no technical expertise needed. Continue reading Home Leisure Direct Selects Fresh Relevance for Omnichannel Personalisation
Avaya Cloud Solutions Help Motul Deliver Effortless Experiences
Motul, the world-class oil and lubricants company founded in 1853, is now delivering effortless experiences for its customers and employees through a range of touchpoints after adopting a suite of cloud-based solutions from Avaya, a global leader in customer experience solutions. Continue reading Avaya Cloud Solutions Help Motul Deliver Effortless Experiences