NICE announced that limango, a leading German online retailer for families, has selected NICE CXone to migrate its contact centre to the cloud. Continue reading Limango Selects NICE CXone to Elevate their CX Operation to the Cloud
Category Archives: Who’s Buying What?
Virgin Group launches Workvivo to bring together 60,000 employees on one platform
Virgin Group has launched employee experience platform Workvivo to 60,000 employees across almost 40 Virgin companies in a move to connect them like never before. Continue reading Virgin Group launches Workvivo to bring together 60,000 employees on one platform
Club Med Expands NICE CXone including Smart AI-Based Routing Across its Global Workforce to Improve Operational Efficiencies
NICE announced that Club Med, a worldwide leader in premium all-inclusive vacations, has successfully expanded its deployment of NICE CXone into its global operations, providing advanced remote work capabilities for agents and real-time statistics to improve operational efficiencies worldwide. Continue reading Club Med Expands NICE CXone including Smart AI-Based Routing Across its Global Workforce to Improve Operational Efficiencies
Ascensos signs multi-year deal with Centrical to double down on employee productivity, visibility, and performance
Centrical, the innovative performance experience platform known for powering best in class customer experiences, proudly welcomes Ascensos to its expanding roster of global brands leveraging Centrical to improve frontline agent and team alignment, engagement, and performance optimization. Continue reading Ascensos signs multi-year deal with Centrical to double down on employee productivity, visibility, and performance
Leicestershire Fire & Rescue Service Selects Motorola Solutions’ Command Centre Technology
Leicestershire Fire & Rescue Service (FRS) has selected Motorola Solutions’ command centre technology, including Control Room Solution (CRS), to strengthen the service’s call handling and emergency dispatch. Continue reading Leicestershire Fire & Rescue Service Selects Motorola Solutions’ Command Centre Technology
Thesis Personalizes Customer Experience for Immediate Customer Satisfaction Increase with Medallia
Medallia, the global leader in customer and employee experience, announced Thesis, one of the pioneers of cognitive enhancers, has seen an immediate impact after deploying Medallia. Continue reading Thesis Personalizes Customer Experience for Immediate Customer Satisfaction Increase with Medallia