Aspect Software has announced a partnership with the UK’s fastest growing retailer, Lidl UK, to deliver a fully automated, AI-powered, Facebook Messenger chatbot, which will help UK customers easily select the best wine for their meal or moment. Lidl’s new chatbot – named Margot – will become Lidl shoppers’ virtual wine consultant at the tap of a screen. Continue reading Lidl UK launches AI wine chatbot to UK customers with Aspect Software
Category Archives: Who’s Buying What?
Mtel Bulgaria selects Amdocs to Drive Unified Customer Experience and Commerce in the Digital Society
Amdocs announced that Mtel, Bulgaria’s leading mobile, fixed, broadband and IPTV services provider, is transforming the digital commerce and care experience of its more than four million subscribers through its 200+ retail stores, call centers. Leveraging the new Amdocs DigitalONE platform, Mtel will gain a 360 degree customer view with intelligence-driven, contextual and tailored customer engagements which will help differentiate the company with today’s digitally savvy consumers. Continue reading Mtel Bulgaria selects Amdocs to Drive Unified Customer Experience and Commerce in the Digital Society
Columbia Sportswear activates Microsoft Cloud to strengthen consumer engagement
Columbia Sportswear Co., a leading innovator in the active outdoor apparel, footwear, accessories and equipment industries, and Microsoft Corp. have announced plans to collaborate on enhancing Columbia Sportswear’s global consumer experience and drive its digital transformation using intelligent cloud technology. Continue reading Columbia Sportswear activates Microsoft Cloud to strengthen consumer engagement
Telstra Delivers Personalized Customer Experience With Splunk
Splunk, first in delivering “aha” moments from machine data, is pleased to acknowledge that its customer Telstra is embracing the Splunk® platform to gain more insights into its business. Telstra uses various Splunk products to deliver operational information to support and strengthen its focus on customer experience. Continue reading Telstra Delivers Personalized Customer Experience With Splunk
Porch Enhances Customer Engagement with RingCentral’s Integrated Cloud Communications and Contact Centre Solution
RingCentral announced that Porch, a data-driven home services company providing homeowners with personalized assistance and fulfillment of home projects, has selected RingCentral for its integrated cloud communications and contact centre solution. Moving away from legacy PBX and call centre systems, Porch has realized a dramatic increase in customer call satisfaction and significant cost savings within just two months. Continue reading Porch Enhances Customer Engagement with RingCentral’s Integrated Cloud Communications and Contact Centre Solution
Feenstra Powers Up Customer Experience with storm®
The market leader in home installation technology in the Netherlands, Feenstra N.V., has entered into a new deal with KPN and Content Guru to deliver an omni-channel storm® cloud contact centre solution. The storm deployment forms part of Feenstra’s strategy to deliver excellent customer experience across all channels and to improve efficiency within the organisation. Continue reading Feenstra Powers Up Customer Experience with storm®