Five9 Deploys 600 Contact Centre Agents in Multiple Worldwide Locations in One Week

Five9 announced that it has been selected by one of the fastest growing national food service delivery companies to serve as the foundation for its contact center of 600 agents. Responding to the company’s need for a rapid deployment, Five9 was able to complete the installation in multiple U.S. and European locations in just one week from the date of purchase.

The company has an inbound call center staffed by more than 600 agents focused on taking orders from customers and coordinating deliveries across their fleet of drivers. The company selected Five9 as part of an initiative to replace their existing cloud solution. The company was concerned about the prior vendor’s ability to readily scale to support the company’s growth, its limited functionality in terms of call routing, conferencing and reporting, and by poor levels of support. Their previous solution also lacked deep integration with CRM solutions, such as those from Salesforce, that had become business-critical through the company’s consistent growth.

Five9 addressed all the company’s key requirements and successfully completed the rapid worldwide deployment. The company selected Five9 for many reasons including the user interface, robust implementation services and seamless integration into a wide range of leading CRM solutions, which they rely on to drive the business.

“With the wealth of alternatives available to business customers and consumers today, the need to deliver exceptional customer support during an initial engagement has never been more critical,” said Dan Burkland, President, Five9. “This is why we continue to see companies across all industries invest in advanced cloud-based systems that put the customer experience first, while also ensuring strong integration with the tools and systems the company relies upon to continue to grow the business.”