Informatica®, the enterprise cloud data management leader accelerating data-driven digital transformation, announced that National Interstate Insurance Company (National Interstate), is implementing Informatica solutions to power industry-leading customer experiences and intelligent disruption across the commercial transportation insurance industry. Continue reading National Interstate Implements Informatica Intelligent Data Platform to Accelerate Ahead of Commercial Vehicle Insurance Pack
Category Archives: Who’s Buying What?
Quinnipiac University Chooses iPerceptions to Measure Brand Perception
iPerceptions, a global leader in Voice of the Customer solutions, announced that Quinnipiac University has selected iPerceptions as their preferred VoC solution. iPerceptions will measure visitors’ opinions of Quinnipiac University and how they are impacted by the website – QU.edu. iPerceptions will then provide key recommendations to drive decisions about future marketing initiatives to optimize Quinnipiac University’s brand perception. Continue reading Quinnipiac University Chooses iPerceptions to Measure Brand Perception
Birmingham City Council puts knowledge at the heart of customer service with Eptica
Birmingham City Council (BCC) is delivering improved service to its 1.1 million citizens by using Eptica’s artificial intelligence-powered customer experience platform to respond consistently to the over 2.19 million emails and phone calls it handles every year. Continue reading Birmingham City Council puts knowledge at the heart of customer service with Eptica
Superbet, iGaming Cloud and Lottoland Select Optimove to Automate Personalized CRM
Three leading online gaming companies have enhanced their efforts in player communications by signing up with Optimove, the leading provider of AI-driven CRM marketing. Optimove, which works with customer-centric businesses, announces that iGaming Cloud, Lottoland and Superbet have recently begun managing their player marketing operation using the advanced marketing platform. Continue reading Superbet, iGaming Cloud and Lottoland Select Optimove to Automate Personalized CRM
Virgin Money Extends Relationship with Confirmit
Virgin Money, one of the UK’s leading financial services providers has renewed its ongoing relationship with Confirmit to continue to support its highly successful Customer Experience programme. Continue reading Virgin Money Extends Relationship with Confirmit
MOBILITY MEA pipeline will deliver $40 million of new VoiceSage revenue in the Middle East over the next five years
VoiceSage, the customer engagement services leader, has announced projected sales worth over $40 million over the next five years from its new strategic alliance with Mobility MEA, a leading enterprise and carrier mobility specialist in the Middle East & Africa region and GEMA licensee for the UAE, Kingdom of Saudi Arabia, and Pakistan. Continue reading MOBILITY MEA pipeline will deliver $40 million of new VoiceSage revenue in the Middle East over the next five years