Medallia announced that Rent-A-Center (RAC), a leader in the US rent-to-own furniture and electronics industry, selected Medallia to power its customer experience initiatives, a key pillar of the company’s current growth strategy. Continue reading Rent-A-Center Selects Medallia for Voice of the Customer Program
Category Archives: Who’s Buying What?
National Real Estate Management Company Invests in Contact Center Cloud Solution from Five9
Five9, a leading provider of cloud software for the enterprise contact center market, announced that a rapidly-growing national real estate management company has selected a Five9 contact center cloud solution to support its expansion throughout the U.S. Continue reading National Real Estate Management Company Invests in Contact Center Cloud Solution from Five9
National Interstate Implements Informatica Intelligent Data Platform to Accelerate Ahead of Commercial Vehicle Insurance Pack
Informatica®, the enterprise cloud data management leader accelerating data-driven digital transformation, announced that National Interstate Insurance Company (National Interstate), is implementing Informatica solutions to power industry-leading customer experiences and intelligent disruption across the commercial transportation insurance industry. Continue reading National Interstate Implements Informatica Intelligent Data Platform to Accelerate Ahead of Commercial Vehicle Insurance Pack
Quinnipiac University Chooses iPerceptions to Measure Brand Perception
iPerceptions, a global leader in Voice of the Customer solutions, announced that Quinnipiac University has selected iPerceptions as their preferred VoC solution. iPerceptions will measure visitors’ opinions of Quinnipiac University and how they are impacted by the website – QU.edu. iPerceptions will then provide key recommendations to drive decisions about future marketing initiatives to optimize Quinnipiac University’s brand perception. Continue reading Quinnipiac University Chooses iPerceptions to Measure Brand Perception
Birmingham City Council puts knowledge at the heart of customer service with Eptica
Birmingham City Council (BCC) is delivering improved service to its 1.1 million citizens by using Eptica’s artificial intelligence-powered customer experience platform to respond consistently to the over 2.19 million emails and phone calls it handles every year. Continue reading Birmingham City Council puts knowledge at the heart of customer service with Eptica
Superbet, iGaming Cloud and Lottoland Select Optimove to Automate Personalized CRM
Three leading online gaming companies have enhanced their efforts in player communications by signing up with Optimove, the leading provider of AI-driven CRM marketing. Optimove, which works with customer-centric businesses, announces that iGaming Cloud, Lottoland and Superbet have recently begun managing their player marketing operation using the advanced marketing platform. Continue reading Superbet, iGaming Cloud and Lottoland Select Optimove to Automate Personalized CRM