Virgin Money, one of the UK’s leading financial services providers has renewed its ongoing relationship with Confirmit to continue to support its highly successful Customer Experience programme. Continue reading Virgin Money Extends Relationship with Confirmit
Category Archives: Who’s Buying What?
MOBILITY MEA pipeline will deliver $40 million of new VoiceSage revenue in the Middle East over the next five years
VoiceSage, the customer engagement services leader, has announced projected sales worth over $40 million over the next five years from its new strategic alliance with Mobility MEA, a leading enterprise and carrier mobility specialist in the Middle East & Africa region and GEMA licensee for the UAE, Kingdom of Saudi Arabia, and Pakistan. Continue reading MOBILITY MEA pipeline will deliver $40 million of new VoiceSage revenue in the Middle East over the next five years
Standard Chartered to give clients an edge with banking-savvy chatbot powered by Kasisto
In an innovative move that will bring new convenience to its clients, Standard Chartered plans to deploy a chatbot on its online and mobile banking platforms and websites. Powered by Kasisto’s conversational artificial intelligence (AI) platform, KAI Banking, the chatbot will act as a virtual personal assistant to help clients manage money, make payments and analyse their spending in a split-second, via natural conversations in English and other languages. Continue reading Standard Chartered to give clients an edge with banking-savvy chatbot powered by Kasisto
Michelin Transforms Customer Experiences with Salesforce
Salesforce, the global leader in CRM, announced that Michelin—one of the largest tire manufacturers in the world—is using Salesforce to reinvent its customer, partner and employee engagement experiences. Continue reading Michelin Transforms Customer Experiences with Salesforce
Aurum Holdings offers online video concierge service powered by Vee24 at Watches of Switzerland and Goldsmiths
Live customer engagement company, Vee24, has announced that Aurum Holdings is using video chat to provide online concierge service for customers shopping for luxury items with Goldsmiths, Watches of Switzerland, and launching soon with Mappin and Webb. This personal service, available from 8am to 10pm, 7 days a week, covers the full product range at Watches of Switzerland, and selected high value items at Goldsmiths, including engagement rings and luxury watches. Continue reading Aurum Holdings offers online video concierge service powered by Vee24 at Watches of Switzerland and Goldsmiths
adidas expands digital presence and launches new adidas app
“To you, for you, with you” is the motto for the new adidas app, which the sporting goods company revealed at Dreamforce, the world’s largest software conference, in San Francisco, California. The new app uses Salesforce technology including Commerce Cloud, Marketing Cloud and Service Cloud, and is available for download through the Apple App Store and the Google Play Store in the U.S. and UK. Continue reading adidas expands digital presence and launches new adidas app