Birmingham City Council (BCC) is delivering improved service to its 1.1 million citizens by using Eptica’s artificial intelligence-powered customer experience platform to respond consistently to the over 2.19 million emails and phone calls it handles every year. Continue reading Birmingham City Council puts knowledge at the heart of customer service with Eptica
Category Archives: Who’s Buying What?
Superbet, iGaming Cloud and Lottoland Select Optimove to Automate Personalized CRM
Three leading online gaming companies have enhanced their efforts in player communications by signing up with Optimove, the leading provider of AI-driven CRM marketing. Optimove, which works with customer-centric businesses, announces that iGaming Cloud, Lottoland and Superbet have recently begun managing their player marketing operation using the advanced marketing platform. Continue reading Superbet, iGaming Cloud and Lottoland Select Optimove to Automate Personalized CRM
Virgin Money Extends Relationship with Confirmit
Virgin Money, one of the UK’s leading financial services providers has renewed its ongoing relationship with Confirmit to continue to support its highly successful Customer Experience programme. Continue reading Virgin Money Extends Relationship with Confirmit
MOBILITY MEA pipeline will deliver $40 million of new VoiceSage revenue in the Middle East over the next five years
VoiceSage, the customer engagement services leader, has announced projected sales worth over $40 million over the next five years from its new strategic alliance with Mobility MEA, a leading enterprise and carrier mobility specialist in the Middle East & Africa region and GEMA licensee for the UAE, Kingdom of Saudi Arabia, and Pakistan. Continue reading MOBILITY MEA pipeline will deliver $40 million of new VoiceSage revenue in the Middle East over the next five years
Standard Chartered to give clients an edge with banking-savvy chatbot powered by Kasisto
In an innovative move that will bring new convenience to its clients, Standard Chartered plans to deploy a chatbot on its online and mobile banking platforms and websites. Powered by Kasisto’s conversational artificial intelligence (AI) platform, KAI Banking, the chatbot will act as a virtual personal assistant to help clients manage money, make payments and analyse their spending in a split-second, via natural conversations in English and other languages. Continue reading Standard Chartered to give clients an edge with banking-savvy chatbot powered by Kasisto
Michelin Transforms Customer Experiences with Salesforce
Salesforce, the global leader in CRM, announced that Michelin—one of the largest tire manufacturers in the world—is using Salesforce to reinvent its customer, partner and employee engagement experiences. Continue reading Michelin Transforms Customer Experiences with Salesforce