In an innovative move that will bring new convenience to its clients, Standard Chartered plans to deploy a chatbot on its online and mobile banking platforms and websites. Powered by Kasisto’s conversational artificial intelligence (AI) platform, KAI Banking, the chatbot will act as a virtual personal assistant to help clients manage money, make payments and analyse their spending in a split-second, via natural conversations in English and other languages. Continue reading Standard Chartered to give clients an edge with banking-savvy chatbot powered by Kasisto
Category Archives: Who’s Buying What?
Michelin Transforms Customer Experiences with Salesforce
Salesforce, the global leader in CRM, announced that Michelin—one of the largest tire manufacturers in the world—is using Salesforce to reinvent its customer, partner and employee engagement experiences. Continue reading Michelin Transforms Customer Experiences with Salesforce
Aurum Holdings offers online video concierge service powered by Vee24 at Watches of Switzerland and Goldsmiths
Live customer engagement company, Vee24, has announced that Aurum Holdings is using video chat to provide online concierge service for customers shopping for luxury items with Goldsmiths, Watches of Switzerland, and launching soon with Mappin and Webb. This personal service, available from 8am to 10pm, 7 days a week, covers the full product range at Watches of Switzerland, and selected high value items at Goldsmiths, including engagement rings and luxury watches. Continue reading Aurum Holdings offers online video concierge service powered by Vee24 at Watches of Switzerland and Goldsmiths
adidas expands digital presence and launches new adidas app
“To you, for you, with you” is the motto for the new adidas app, which the sporting goods company revealed at Dreamforce, the world’s largest software conference, in San Francisco, California. The new app uses Salesforce technology including Commerce Cloud, Marketing Cloud and Service Cloud, and is available for download through the Apple App Store and the Google Play Store in the U.S. and UK. Continue reading adidas expands digital presence and launches new adidas app
American Eagle Financial Credit Union Selects eGain Knowledge+AI for Omnichannel Member Service
eGain, the leading provider of cloud-based customer engagement solutions announced that American Eagle Financial Credit Union, a full-service financial institution, selected eGain Knowledge+AI to provide member service across contact centers and branch offices. Continue reading American Eagle Financial Credit Union Selects eGain Knowledge+AI for Omnichannel Member Service
Aer Lingus Selects Boxever to Deliver a World-Class Personalized Customer Experience in the Sky and on the Ground
Boxever, the Customer Intelligence Cloud for marketers announced that Aer Lingus, Ireland’s only four-star airline, has selected Boxever to help deliver on its promise of industry-leading guest experience. Aer Lingus partnered with Boxever because of their deep expertise in the travel industry, proven track record in working with the world’s leading airlines and best-of-breed technology. Continue reading Aer Lingus Selects Boxever to Deliver a World-Class Personalized Customer Experience in the Sky and on the Ground