NICE announced that Nimble Group, an asset management and collections leader, is implementing Nexidia Analytics across all of its customer interactions in order to improve its customer service. Continue reading Nimble Group Selects NICE’s Next Generation AI-Powered Nexidia Analytics Solution to Improve Customer Service
Category Archives: Who’s Buying What?
Network Security Solutions Company Selects Five9 to Fully Integrate Global Customer Service Capabilities
Five9, a leading provider of cloud software for the enterprise contact center market, announced that it has been selected by a global provider of network security tools and services to provide an enterprise-wide, cloud-based contact center solution spanning four continents. Continue reading Network Security Solutions Company Selects Five9 to Fully Integrate Global Customer Service Capabilities
C Spire selects Wysdom to power its AI-based digital customer care efforts
C Spire, a diversified telecommunications and technology services company, is expanding its partnership with Wysdom.AI (formerly CrowdCare) to power the firm’s artificial intelligence-based digital customer care across all of its lines of business. Continue reading C Spire selects Wysdom to power its AI-based digital customer care efforts
Forbes Global 2000 Company Selects 3CLogic CTI Platform
3CLogic, a leading provider of cloud call centre software, announced that it has been selected by a multinational and Forbes Global 2000 listed company specializing in diversified insurance and risk management to provide an enterprise-level cloud contact center solution for its worldwide IT helpdesk. Continue reading Forbes Global 2000 Company Selects 3CLogic CTI Platform
Air Canada chooses Glassbox to Optimise its Digital Customer Channels
Glassbox announces that its industry-leading digital record, replay and analytics technology has been chosen by Air Canada to optimise its mobile applications. Continue reading Air Canada chooses Glassbox to Optimise its Digital Customer Channels
IMT-Vislink Launches Comprehensive Customer Support Portal
xG Technology, a leading provider of wireless video solutions to broadcast, law enforcement and defense markets, and private mobile broadband networks for critical communications, announced today that its IMT-Vislink business has launched a comprehensive customer technical support portal for its worldwide clients driven by the Freshdesk system. Continue reading IMT-Vislink Launches Comprehensive Customer Support Portal