3CLogic, a leading provider of cloud call centre software, announced that it has been selected by a multinational and Forbes Global 2000 listed company specializing in diversified insurance and risk management to provide an enterprise-level cloud contact center solution for its worldwide IT helpdesk. Continue reading Forbes Global 2000 Company Selects 3CLogic CTI Platform
Category Archives: Who’s Buying What?
Air Canada chooses Glassbox to Optimise its Digital Customer Channels
Glassbox announces that its industry-leading digital record, replay and analytics technology has been chosen by Air Canada to optimise its mobile applications. Continue reading Air Canada chooses Glassbox to Optimise its Digital Customer Channels
IMT-Vislink Launches Comprehensive Customer Support Portal
xG Technology, a leading provider of wireless video solutions to broadcast, law enforcement and defense markets, and private mobile broadband networks for critical communications, announced today that its IMT-Vislink business has launched a comprehensive customer technical support portal for its worldwide clients driven by the Freshdesk system. Continue reading IMT-Vislink Launches Comprehensive Customer Support Portal
Castleton Puts Service Management at Heart of the Business with Sunrise
Sunrise Software, a leading supplier of IT service management (ITSM) solutions, announced that software and Managed Services Provider (MSP) Castleton plc is using Sunrise IT Service Management (ITSM) to enhance the IT services provided to its customers. Continue reading Castleton Puts Service Management at Heart of the Business with Sunrise
St. Austell Brewery says cheers to Datasharp & Unify
St. Austell Brewery, the Cornwall based drinks maker, restaurant, bar owner and manager, announces it has partnered with Unify, the Atos brand for communications software and services, to overhaul its communications infrastructure. Working in conjunction with Datasharp, a long-term Unify Master Partner, the company is modernising the brewery’s ability to collaborate and communicate with all stakeholders. Continue reading St. Austell Brewery says cheers to Datasharp & Unify
Ingeus improves productivity by 70% thanks to West’s cloud technology
West, a leading cloud contact centre technology provider announces that Ingeus, a founding member of the UK’s B Corp community of for-profit companies committed to social purpose and environmental impact, has experienced a 70% increase in productivity after moving its contact centre operations to the cloud by deploying West’s Cloud Contact Centre Pro solution. Continue reading Ingeus improves productivity by 70% thanks to West’s cloud technology