ForeSee, announced that Tailored Brands, Inc. has selected the ForeSee® CX Suite, the methodology-powered solution, to manage all of its customer experience (CX) intelligence from one place. ForeSee will enable Tailored Brands to leverage a unified view of the customer, with scientific measurement of CX across the entire customer journey.
Headquartered in Fremont, Calif., Tailored Brands is a leading authority for helping men dress for work, special occasions, and everyday life. The popular retailer serves customers through an expansive network that includes over 1,400 locations in the U.S. and Canada, as well as digital channels and branded sites. Brands include Men’s Wearhouse, Jos. A. Bank, Joseph Abboud, Moores Clothing for Men, and K&G, among others.
After completion of a successful pilot program, Tailored Brands is ready to expand its use of the ForeSee CX Suite to measure customer satisfaction across all of its retail brands and omnichannel experiences, including web, store locations, and fulfillment. ForeSee’s customer experience (CX) measurement solution delivers methodology-backed, calibrated customer feedback and insights to fully represent the customer experience at Tailored Brands.
“At Tailored Brands, we pride ourselves on providing world class customer service, so our goal is not just to meet our customers’ expectations, but to exceed them whenever possible,” said Mark Neutze, EVP, Store Operations and Real Estate, Tailored Brands. “To do this, we needed to find an industry leader in VOC to be our partner. With the proven methodology behind ForeSee CX Suite, we will be able to better identify and act on important customer satisfaction drivers across all of our customer touchpoints.”
“We are thrilled to partner with Tailored Brands, a company that is committed to constantly improving the customer experience and helping dress men for life’s most significant moments,“ said ForeSee CEO Pete Daffern. “We know that ForeSee’s systematic approach to CX measurement will boost Tailored Brands’ business by creating a ‘CX currency’ that can be measured, utilized, and understood by executives at every level of the organization to improve customer experience.”
ForeSee CX Suite uniquely helps companies listen to, capture, measure, and benchmark customer feedback – across web, mobile, store or locations, and contact centers. ForeSee’s proven measurement model and resulting insights provide CX intelligence that guides critical decisions and predicts business impact with certainty.