PRESS RELEASE: BT announced a contract with Bridgestone Europe for new network infrastructure and managed cloud services connecting more than 200 sites across 20 countries in Europe, Middle East and Africa (EMEA). Bridgestone Europe, with headquarters in Brussels and serving markets across EMEA, is a wholly owned subsidiary of Tokyo-based Bridgestone Corporation, the world’s largest tyre and rubber company. Continue reading Contract with Bridgestone Europe for new network infrastructure and managed cloud services across EMEA
Category Archives: Who’s Buying What?
EY select Thunderhead To Revolutionise Customer Engagement
PRESS RELEASE: Thunderhead, the leader in enterprise technology for customer engagement announces that its ONE Engagement Hub has been selected by EY to help them build more engaged and valuable relationships with their clients. EY is a global leader in assurance, tax, transaction and advisory services. They deliver insights and quality services using innovative capabilities to help their clients. Continue reading EY select Thunderhead To Revolutionise Customer Engagement
Orange Business Services provides Heraeus Group with secure future-proof hybrid network to modernize infrastructure
PRESS RELEASE: Heraeus, a leading technology group headquartered in Hanau, Germany, has entered into a four-year-contract with Orange Business Services to modernize the Heraeus Global Network and centralize all services under a single global partner. This facilitates the management of the infrastructure and allows for increased transparency in costs, contracts, service level and order and billing. Continue reading Orange Business Services provides Heraeus Group with secure future-proof hybrid network to modernize infrastructure
Account Technologies Achieves Impressive Growth Supported by Noble Systems’ Enterprise Cloud Solution
Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce that Account Technologies, a rapidly growing UK Financial Technology business, has seen impressive growth of their contact centre with the Noble® Enterprise Cloud platform. Continue reading Account Technologies Achieves Impressive Growth Supported by Noble Systems’ Enterprise Cloud Solution
Healthcare Technology Innovator Improves Patient Experiences by Transitioning Contact Centers to the Cloud with Five9
PRESS RELEASE: Five9 announced that the Five9 Virtual Contact Center (VCC) has been selected by a leading healthcare company to modernize and transform their contact centers from silos of customer service into a true end-to-end engagement center of excellence. The customer had multiple legacy platforms with limited integration between its ACD’s, CRM, WFO and, Analytics. Continue reading Healthcare Technology Innovator Improves Patient Experiences by Transitioning Contact Centers to the Cloud with Five9
Serenova Sees Strong Market Traction for CCaaS Offering, CxEngage
Serenova, a leading contact center-as-a-service (CCaaS) provider, continues to see significant industry adoption across the globe of its latest CCaaS offering, CxEngage. Today the company announced that a leading online accounting and payroll software vendor based in the United Kingdom selected CxEngage due to its broad range of contact center capabilities along with its flexibility, scalability and global footprint, which will improve the company’s ability to address customer needs anytime, anywhere. Continue reading Serenova Sees Strong Market Traction for CCaaS Offering, CxEngage