PRESS RELEASE: As Liberty Sport grew into a dominant force in the performance eyewear industry and a choice for NASA missions, the company needed a new approach to communications and customer service to mirror the high quality of its products. Called to join the mission, Avaya Midmarket Solutions provided the functionality, mobility and remote accessibility that enables Liberty Sport to execute powerful launches with sustained contact at a level the company had not experienced before. Continue reading Performance Eyewear Provider Fuels Growth and Customer Service with Avaya
Category Archives: Who’s Buying What?
Together Housing Association partners with Rant & Rave to capture real-time feedback
Together Housing Association, has partnered with Rant & Rave, the UK leader in real-time customer engagement technology, to enable the business to respond to customers more rapidly and gain deeper customer insight. Together Housing Association is a leading housing association in the north of England, owning and managing more than 37,000 homes. Continue reading Together Housing Association partners with Rant & Rave to capture real-time feedback
Paysafe enhances productivity and customer experience with NewVoiceMedia
NewVoiceMedia announced that the global payments company Paysafe increased its customer support centre productivity by 20 percent over the last year using NewVoiceMedia’s ContactWorld for Service platform. The technology has delivered dramatic improvements to both customer and agent satisfaction. Continue reading Paysafe enhances productivity and customer experience with NewVoiceMedia
T-Mobile Selects Lithium to Help Create Awesome Digital Customer Experiences
Lithium Technologies announced T-Mobile has implemented Lithium Social Media Management to support its social team’s customer service efforts. T-Mobile is known for providing awesome and personal digital experiences to customers across social channels. With the power of the Lithium platform, T-Mobile’s social team is now able to centrally control and manage multiple touchpoints, power millions of conversations, and drive smarter decisions through data. Continue reading T-Mobile Selects Lithium to Help Create Awesome Digital Customer Experiences
PCI-PAL wins significant contract with global automotive repair group
PRESS RELEASE: PCI-PAL PLC, a global supplier of PCI[1] – compliant contact centre payment solutions, announces that it has been selected in a competitive tender by a world leader in the automotive repair market, replacing a legacy service provider. The customer has a Euro 3 Billion turnover, operates in over 30 countries and 5 continents, and has in excess of 25,000 employees worldwide. Continue reading PCI-PAL wins significant contract with global automotive repair group
Bright Pattern Teams up with transcosmos to Power Facebook Messenger for a G500 Consumer Electronics Company
PRESS RELEASE: Bright Pattern, provider of omnichannel cloud contact center software and transcosmos, global leader with over 45 years of experience in outsourced services announces an omnichannel customer service solution for a major consumer electronics company’s Facebook page. Continue reading Bright Pattern Teams up with transcosmos to Power Facebook Messenger for a G500 Consumer Electronics Company