RingCentral, a leading provider of enterprise cloud communications and collaboration solutions announced that Carvana, a leading e-commerce platform for buying used cars, has transitioned its enterprise business communications needs to the cloud with RingCentral, citing mobility, open platform integrations, and scalability as key benefits. Continue reading Carvana Moves Away from Legacy On-Premise Communication System to RingCentral’s Cloud Communications Solution
Category Archives: Who’s Buying What?
Choctaw Nation Selects InMoment’s CX Intelligence Platform to Build Financial Sustainability Through High-Value Guest and Employee Experience
InMoment announced that Choctaw Nation of Oklahoma, the third largest Native American tribe in the country, has selected the company’s industry-leading customer experience intelligence platform to support the Nation’s long-term financial sustainability through a deeper understanding of customer and employee data. Continue reading Choctaw Nation Selects InMoment’s CX Intelligence Platform to Build Financial Sustainability Through High-Value Guest and Employee Experience
Acticall Sitel Group Deploys Workplace by Facebook Across Its Workforce
PRESS RELEASE: Acticall Sitel Group, one of the world’s leaders of customer experience management, has partnered with Workplace by Facebook. This partnership has been announced during Facebook 2017 F8 Conference. Continue reading Acticall Sitel Group Deploys Workplace by Facebook Across Its Workforce
Five9 Virtual Contact Center Streamlines Resolution of Inbound Calls, Decreases Abandon Rate From 7% to Under 1%
PRESS RELEASE: Five9 announced that a nationally recognized financial services company has decreased abandonment rates from 7% to under 1% leveraging its Five9 Virtual Contact Center (VCC) to better automate and route inbound calls for an enhanced customer experience. Continue reading Five9 Virtual Contact Center Streamlines Resolution of Inbound Calls, Decreases Abandon Rate From 7% to Under 1%
San Francisco Department of Emergency Management Selects NICE for 9-1-1 Center Upgrade
PRESS RELEASE: NICE announced that the San Francisco Department of Emergency Management (SFDEM), a NICE customer since 2006, has once again selected NICE solutions for its 9-1-1 center upgrade. Continue reading San Francisco Department of Emergency Management Selects NICE for 9-1-1 Center Upgrade
Eurostar Selects Masergy’s Network and Security Solutions
PRESS RELEASE: Masergy Communications Inc. announced that UK-based Eurostar has selected the company’s Hybrid Networking and Managed Security solutions to facilitate the high-speed railway’s digital transformation initiatives. Continue reading Eurostar Selects Masergy’s Network and Security Solutions