PRESS RELEASE: Avaya announced that Transcom, a global business process outsourcer (BPO), has upgraded its large, multinational contact center operation, building on Avaya Customer Engagement Solutions to drive rapid innovation and help the company advance to digital, omnichannel services. Continue reading Transcom Centralizes & Scales Global Contact Center and Innovates for Omnichannel Service with Avaya
Category Archives: Who’s Buying What?
NICE Optimizes Algar Tech’s Back Office Services with Real-Time Insights
PRESS RELEASE: NICE announced that Algar Tech, a Brazil-based business process outsourcer, has expanded its long-term partnership with NICE to bring the deep performance visibility of NICE Real Time Activity Monitoring (RTAM) and the optimization of NICE Workforce Management (WFM) into its back office operations. As a result, the company has seen rapid and dramatic improvements in employee productivity and process efficiency, significantly increasing cost-effectiveness across its operations. Continue reading NICE Optimizes Algar Tech’s Back Office Services with Real-Time Insights
Fuze Selected by iPayment, Inc. to Enhance its Communications Stack
PRESS RELEASE: Fuze, the leading cloud-based communications solution for the modern global enterprise announced it was selected by iPayment, Inc. to enhance its communications stack, improving the overall support and engagement experience for iPayment’s small- and medium-sized business (SMB) customers and partners. Continue reading Fuze Selected by iPayment, Inc. to Enhance its Communications Stack
Holiday brand strengthens multichannel marketing activity to fuel growth
PRESS RELEASE: Active holiday specialist Neilson has invested in call intelligence technology from ResponseTap, to strengthen the brand’s multichannel marketing strategy. The move comes hot on the heels of a new website launch in late 2016, which was designed to improve the research and booking experience for Neilson customers shopping online. Continue reading Holiday brand strengthens multichannel marketing activity to fuel growth
RBS to enhance customer service with “hybrid bots”
PRESS RELEASE: LivePerson, a leading provider of cloud mobile and online business messaging solutions, has rolled out the first financial industry “hybrid bots” in the world, at the Royal Bank of Scotland, where humans and bots team up in one conversation to offer fast and accurate service. The service, currently live for customers of the Royal Bank of Scotland (RBS) brand, with plans for a wider rollout, supports the bank’s mission to be the UK’s most helpful bank, centered around the customer. Continue reading RBS to enhance customer service with “hybrid bots”
InterContinental David Tel Aviv Selects Mitel for Enhanced Communications and Collaboration
Mitel®, a global leader in enterprise communications, today announced luxury hotel InterContinental David Tel Aviv has evolved its communications infrastructure using a Mitel hospitality solution to enable staff to communicate and collaborate more efficiently and better deliver exceptional service to guests. Continue reading InterContinental David Tel Aviv Selects Mitel for Enhanced Communications and Collaboration