PRESS RELEASE: Leading ethical debt purchase and collection company, 1st Credit Limited, has completed the roll-out of GCI’s Live Agent to ensure it meets stringent Payment Card Industry (PCI) regulations within its contact centre environment. The completion of this project simplifies 1st Credit’s PCI compliance requirements by enabling customer support representatives to take telephone payments without any sensitive cardholder data entering their environment. Continue reading 1st Credit ensures PCI compliance with GCI Live Agent
Category Archives: Who’s Buying What?
BT’s network to support the Met’s fight against crime
PRESS RELEASE: BT’s networking and IT expertise will help the Metropolitan Police boost its effectiveness when fighting crime across the capital, by enabling frontline police officers to work more quickly and efficiently, following the award of a new contract worth around £100 million. This will help support faster responses to emergency 999 calls and enable the speedier deployment of officers needed to prevent and tackle crime in London’s communities. Continue reading BT’s network to support the Met’s fight against crime
The Seattle Times Selects VoicePort’s CircPort Customer Service IVR
PRESS RELEASE: The Seattle Times has selected VoicePort’s cloud-based interactive voice recognition (IVR) service to provide automated subscription services and support to their readership. Continue reading The Seattle Times Selects VoicePort’s CircPort Customer Service IVR
Ceska pojistovna Turns to IBM to Personalize Its Offer for Customers
PRESS RELEASE: IBM announced that Ceska pojistovna, one of the largest insurers in the Czech Republic and a member of the Generali Group introduced Expert Multichannel Multilingual Analyst platform (EMMA) powered by IBM Watson Explorer to search customer data from multiple touchpoints. EMMA developed by IBM Premier Business Partner Datera is using advanced content analytics to extract new insights from unstructured data. Continue reading Ceska pojistovna Turns to IBM to Personalize Its Offer for Customers
Voxbone and Dialpad Create the Future of Global Business Communications
PRESS RELEASE: Voxbone is helping Dialpad kill the desk phone once and for all. Since 2015, Dialpad has seen a rapidly growing customer base of more than 35,000 customers adopt the company’s cloud-based solution for business communications, including talk, text, and conference – from anywhere, using any device. Continue reading Voxbone and Dialpad Create the Future of Global Business Communications
Rant & Rave to put customer feedback at the heart of Flagship Group
Rant & Rave, the UK leader in real-time customer engagement technology, has been appointed by Flagship Group to enhance its customer feedback capabilities, enabling engagement across all points of the customer journey. Flagship owns, manages and maintains more than 22,000 homes for market, and affordable rent and sale. Continue reading Rant & Rave to put customer feedback at the heart of Flagship Group