PRESS RELEASE: CenturyLink recently won a contract to provide a hosted contact center and Voice over Internet Protocol service to the General Services Administration’s (GSA) Federal Acquisition Service (FAS). CenturyLink will provide the FAS with a hosted contact center that features expanding technology capabilities, a variety of secure interfaces that can be integrated with other systems and proper redundancy for a call system than handles approximately 800,000 inbound and outbound calls annually. Continue reading CenturyLink wins $6 million GSA contract
Category Archives: Who’s Buying What?
Worldhotels Goes Global with ShoreTel and Interoute
PRESS RELEASE: ShoreTel® and Interoute announced their partnership serving international markets with ShoreTel Connect™ unified communications (UC) solutions deployed on Interoute’s Enterprise Digital Platform, a global privately connected cloud infrastructure. Continue reading Worldhotels Goes Global with ShoreTel and Interoute
Gestcom Deploys Genesys Cloud Solution for Customer Engagement
Gestcom, an outsourced contact center provider, has deployed PureCloud by Genesys, a cloud-based customer engagement and employee collaboration offering from Genesys®, the global leader in omnichannel customer experience and contact center solutions. Gestcom uses PureCloud by Genesys to operate its client contact center staffed with 100 agents, who provide customer service, technical support, and sales for diverse companies in industries ranging from retail, hospitality, automobile and media. Continue reading Gestcom Deploys Genesys Cloud Solution for Customer Engagement
eg solutions US$2.7m multinational contract with leading global bank
PRESS RELEASE: eg solutions plc, the back-office workforce optimisation company, is pleased to announce that it has secured an initial US$2.7m 3-year contract with a global bank, to deploy its eg work manager® data capture product to gain real-time operational visibility and insights into the execution of its processes. The Contract commences immediately with US$1.9m recognisable in the current financial year. Continue reading eg solutions US$2.7m multinational contract with leading global bank
Yapı Kredi Drives Improved Customer Service and Greater Operational Efficiency with NICE Analytics
PRESS RELEASE: NICE announced that Yapı Kredi, one of the largest banks in Turkey, reported rapid and measurable results from a customer insight initiative over the course of 2016. The financial institution credits NICE analytics and quality management solutions with driving this success, including doubling the effectiveness of interaction evaluations and improving customer satisfaction with Yapı Kredi’s contact center service. Continue reading Yapı Kredi Drives Improved Customer Service and Greater Operational Efficiency with NICE Analytics
Eckoh wins its largest ever US Secure Payments Contract worth $3.7m
Eckoh announces that it has won a new $3.7m five-year contract to provide secure payment services to a large US telecommunications provider. The solution, which will be deployed in financial year FY18, uses Eckoh’s patented tokenisation technology to secure card payments being made through the organisation’s contact centre facilities. Continue reading Eckoh wins its largest ever US Secure Payments Contract worth $3.7m