PRESS RELEASE: Verint® announced that Moray Council extended its investment and is implementing additional digital first capabilities from its Engagement Management™ suite. Among these are the software’s “myaccount” customer portal and search functionality. Moray Council currently uses the Verint solution to support its “Moray Connected” initiative, which enables citizens to manage their council services simply, safely and when convenient for them. Continue reading Moray Council Expands Use of Verint Solutions to Help Citizens More Easily Manage Their Council Services
Category Archives: Who’s Buying What?
PwC select Thunderhead to deliver customer engagement for the PwC Suite
PRESS RELEASE: Thunderhead, the leader in enterprise technology for customer engagement announces that its ONE Engagement Hub has been selected by PwC. PwC is launching PwC Suite – a brand new service created to deliver knowledge and insight to Tax, HR and Legal professionals that can be accessed on a 24/7 basis. Thunderhead’s ONE is a cloud-based customer engagement platform that surfaces unique customer insight and journey behaviour in real-time. Continue reading PwC select Thunderhead to deliver customer engagement for the PwC Suite
Tech Mahindra Selects Jacada’s Digital Self-Serve Technology to accelerate Digital Transformation
PRESS RELEASE: Tech Mahindra has selected Jacada, a leading international provider of digital customer experience technology, to accelerate the digital transformation of customer operations for clients across industries. Jacada’s digital customer experience technology helps in simplifying interactions between businesses and their customers. Continue reading Tech Mahindra Selects Jacada’s Digital Self-Serve Technology to accelerate Digital Transformation
ShoreTel Summit Enables Georgia Tourism to Improve Customer Service
PRESS RELEASE: ShoreTel® announced that Georgia Tourism is relying on ShoreTel Summit™ to improve customer service and response times. With an IVR application built on Summit, Georgia Tourism has the ability to roll overflow calls to alternate offices and receive voicemail-to-email notifications during and after visitor center hours. Continue reading ShoreTel Summit Enables Georgia Tourism to Improve Customer Service
PSCU Partners with Pindrop to Fight Increasing Threat of Call Center Fraud
PSCU, the nation’s leading credit union service organization, has announced a partnership with Pindrop, a pioneer in voice security and caller authentication, to identify and prevent call center authentication fraud. Call center fraud happens when criminals use the phone channel to impersonate consumers to gain access to their account funds and sensitive data. Continue reading PSCU Partners with Pindrop to Fight Increasing Threat of Call Center Fraud
Drobo to Enhance Customer Service Experience With Mize Customer Portal
PRESS RELEASE: Mize, a leading provider of connected customer experience platform and My Customer Portal announced that Drobo has selected to implement Mize platform and Smart Blox to enhance customer service by unifying Registration, Warranty entitlements, Support, Knowledge, Returns, and DroboCare. Continue reading Drobo to Enhance Customer Service Experience With Mize Customer Portal