PSCU, the nation’s leading credit union service organization, has announced a partnership with Pindrop, a pioneer in voice security and caller authentication, to identify and prevent call center authentication fraud. Call center fraud happens when criminals use the phone channel to impersonate consumers to gain access to their account funds and sensitive data. Continue reading PSCU Partners with Pindrop to Fight Increasing Threat of Call Center Fraud
Category Archives: Who’s Buying What?
Drobo to Enhance Customer Service Experience With Mize Customer Portal
PRESS RELEASE: Mize, a leading provider of connected customer experience platform and My Customer Portal announced that Drobo has selected to implement Mize platform and Smart Blox to enhance customer service by unifying Registration, Warranty entitlements, Support, Knowledge, Returns, and DroboCare. Continue reading Drobo to Enhance Customer Service Experience With Mize Customer Portal
Selligent announces digital partnership with Ocado
PRESS RELEASE: Selligent, the world’s leading independent provider of 1-to-1 engagement solutions for relationship marketers, has announced online supermarket Ocado as a new client. Ocado.com is one of Britain’s leading online retailers, delivering to over 70% of the UK population. Selligent’s innovative relationship marketing platform will help Ocado to provide efficient customer engagement through the distribution of meaningful omnichannel communications across mobile, social and email. Continue reading Selligent announces digital partnership with Ocado
HSN Enhances Employee Engagement with NICE Performance Management
PRESS RELEASE: NICE announced that HSN is successfully using NICE Performance Management with Gamification. HSN is a leading entertainment and lifestyle retailer reaching approximately 94 million households with most of its 1,700 sales and service agents working from home. With such a widely dispersed workforce, HSN had limited options to rally and encourage employees using the conventional tactics that build healthy competitive spirit and camaraderie in group settings. Continue reading HSN Enhances Employee Engagement with NICE Performance Management
Kurt Geiger Selects Manhattan Associates to Power Omni-Channel Retail Growth
PRESS RELEASE: Iconic global fashion brand Kurt Geiger has selected Manhattan Associates’ Omni-Channel Solutions platform as the foundation for a systems transformation that will advance its global retailing capabilities and support the company’s growth objectives into the future. With Manhattan’s industry-leading technology, Kurt Geiger will be able to improve its service offering across all channels and deliver a more fulfilling customer experience. Continue reading Kurt Geiger Selects Manhattan Associates to Power Omni-Channel Retail Growth
CIOB modernises communications across entire workforce with VIA
PRESS RELEASE: The Chartered Institute of Building (CIOB), the world’s largest professional body for construction management and leadership, has completely overhauled its communications and telephony platform in order to increase efficiency across its workforce. The organisation opted for a cloud-based unified communications (UC) solution from VIA, the business telephony and communications specialist, as part of a wider modernisation project that also included the installation of an exclusive network connection and a new call routing system.
Continue reading CIOB modernises communications across entire workforce with VIA