Aspect Software has helped Sysnet Global Solution (Sysnet) to successfully scale its customer engagement centre services by delivering a complete omni-channel solution. By ensuring a seamless journey through the customer engagement centre, Aspect’s technology has boosted the capabilities of Sysnet’s 240 agents in all areas, enabling the company to improve the user experience and overall customer satisfaction. Continue reading Aspect helps Sysnet Global Solutions to deliver omni-channel customer service
Category Archives: Who’s Buying What?
lastminute.com Group selects Enghouse Interactive’s CCSP for its Cloud Contact Centre Service
Enghouse Interactive announced that lastminute.com group, a leader in online travel with a portfolio of the world’s top travel brands, has selected Enghouse Interactive’s Contact Center: Service Provider (CCSP) as the platform for its next generation community cloud service. CCSP is a multi-tenant solution designed for creating cloud-based contact centres. Continue reading lastminute.com Group selects Enghouse Interactive’s CCSP for its Cloud Contact Centre Service
Head Germany Gmbh Goes for the Win in Customer Service with Avaya
PRESS RELEASE: In competitive sports, a fraction of a second can make the difference between a first-place champion and the runner-up. For the sales arm of the globally-renowned sports equipment company, Head Germany Gmbh, switching to Avaya shaved customer response times to seconds and took several minutes — in some cases, hours — off administration tasks, all while providing better information to drive continuous improvement in its relationships and service center. Continue reading Head Germany Gmbh Goes for the Win in Customer Service with Avaya
Logicalis US Selects IR Prognosis to Enhance Managed Unified Communication Services
PRESS RELEASE: IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that Logicalis US, an international IT solutions and managed services provider, has enhanced its Cisco and Microsoft Skype for Business collaboration and video managed services with the deployment of IR Prognosis for Unified Communications (UC), Service Provider Edition. Continue reading Logicalis US Selects IR Prognosis to Enhance Managed Unified Communication Services
Cambridge University Hospital (CUH) selects Unify to drive efficiency in the contact centre
OpenScape enables CUH greater control over the services it provides to staff, patients and visitors, improving Contact Centre agents’ efficiency. Continue reading Cambridge University Hospital (CUH) selects Unify to drive efficiency in the contact centre
AQA Chooses Gamma and Serenova to Futureproof Contact Centre Capabilities
UK communications provider Gamma announces that education charity, AQA, the UK’s largest provider of academic qualifications taught in schools and colleges, is using its services to futureproof its customer facing operations. The contract, delivering a cloud-based multichannel contact centre solution from Serenova, a leading contact center-as-a-service (CCaaS) provider, is essential to AQA being able to flexibly resource its workforce throughout busy exam periods. Continue reading AQA Chooses Gamma and Serenova to Futureproof Contact Centre Capabilities