Category Archives: Who’s Buying What?

Technology, Who's Buying What?

Account Technologies Achieves Impressive Growth Supported by Noble Systems’ Enterprise Cloud Solution

Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce that Account Technologies, a rapidly growing UK Financial Technology business, has seen impressive growth of their contact centre with the Noble® Enterprise Cloud platform. Continue reading Account Technologies Achieves Impressive Growth Supported by Noble Systems’ Enterprise Cloud Solution →

Technology, Who's Buying What?

Healthcare Technology Innovator Improves Patient Experiences by Transitioning Contact Centers to the Cloud with Five9

PRESS RELEASE: Five9 announced that the Five9 Virtual Contact Center (VCC) has been selected by a leading healthcare company to modernize and transform their contact centers from silos of customer service into a true end-to-end engagement center of excellence. The customer had multiple legacy platforms with limited integration between its ACD’s, CRM, WFO and, Analytics. Continue reading Healthcare Technology Innovator Improves Patient Experiences by Transitioning Contact Centers to the Cloud with Five9 →

Technology, Who's Buying What?

Serenova Sees Strong Market Traction for CCaaS Offering, CxEngage

Serenova, a leading contact center-as-a-service (CCaaS) provider, continues to see significant industry adoption across the globe of its latest CCaaS offering, CxEngage. Today the company announced that a leading online accounting and payroll software vendor based in the United Kingdom selected CxEngage due to its broad range of contact center capabilities along with its flexibility, scalability and global footprint, which will improve the company’s ability to address customer needs anytime, anywhere. Continue reading Serenova Sees Strong Market Traction for CCaaS Offering, CxEngage →

Technology, Who's Buying What?

Comprehensive Pain Specialists Relieve Contact Center Agony with Avaya

PRESS RELEASE: Comprehensive Pain Specialists (CPS) makes it their mission to help patients find relief from all types of pain. To alleviate a major sore point responsible for significant dysfunction in its communications and patient service operations, the only answer was a complete replacement with an Avaya Enterprise Cloud: xCaaS solution. Continue reading Comprehensive Pain Specialists Relieve Contact Center Agony with Avaya →

Artificial Intelligence, Technology, Who's Buying What?

Insurance leader BGL Group adds Sabio intelligent Virtual Assistant to help simplify digital customer engagement

BGL Group, a leading digital distributor of insurance and household financial services to more than eight million customers, has chosen Sabio to design and build an intelligent Virtual Assistant capability for its online customers. Budget Insurance will be the first BGL brand to deploy the Virtual Assistant technology, having recently launched its ‘Ask Becky’ intelligent assistant to support online customers of its home, car and van insurance products. Continue reading Insurance leader BGL Group adds Sabio intelligent Virtual Assistant to help simplify digital customer engagement →