BroadSoft announced that the American Red Cross® has selected the BroadSoft Business CC-One application, an analytics-driven cloud contact center solution – to better serve citizens during disaster response and relief efforts with a flexible and agile virtual call center model. Continue reading American Red Cross Selects BroadSoft CC-One SaaS for Contact Center
Category Archives: Who’s Buying What?
eg solutions wins £692,000 Public Sector Software Contract
PRESS RELEASE: eg solutions plc, the back office workforce optimisation provider, is pleased to announce that the Company has won a £692,000 contract (the “Contract”) to implement its eg operational intelligence® software within the public sector. Approximately £500,000 of revenues from the Contract will be recognisable in the current financial year. Continue reading eg solutions wins £692,000 Public Sector Software Contract
Vitality Healthcare Improves their Customer Journey with Noble’s Inbound 100 and WFM Cloud Solution
Noble Systems announced that Vitality Healthcare, the UK’s leading health and life insurance organisation, has chosen the Noble® Inbound 100 Cloud platform for inbound-centric contact centre management. The system also includes Noble’s ShiftTrack WFM cloud-based solution for integrated workforce management. Vitality Healthcare have always been at the forefront of what they do, being the first insurance company to reward people for healthy living, and this technology decision is no exception. Continue reading Vitality Healthcare Improves their Customer Journey with Noble’s Inbound 100 and WFM Cloud Solution
Thunderhead partners with Aston Martin for Customer Engagement strategy
PRESS RELEASE: Thunderhead, the leader in enterprise technology for customer engagement announces its collaboration with Aston Martin, the British sports car manufacturer, to increase Aston Martin’s understanding of customer behaviour and to enrich their customer experience. Continue reading Thunderhead partners with Aston Martin for Customer Engagement strategy
Structural Group Empowers its 1,800 Employees Across 22 Locations with RingCentral’s Cloud Communications & Collaboration Platform
RingCentral announced that Structural Group, a recognized leader in the specialty construction industry, has selected RingCentral as its new cloud communications solution provider. With more than 1,800 employees across 22 locations in North America, Structural Group needed a new generation of flexible, mobile-first solutions to enhance customer engagement and productivity for its distributed and mobile workforce. Continue reading Structural Group Empowers its 1,800 Employees Across 22 Locations with RingCentral’s Cloud Communications & Collaboration Platform
Unilever, Sky And L’oreal Embrace Artificial Intelligence-led Content Marketing With Codec
PRESS RELEASE: Content marketing platform Codec announces that business grew by 53 per cent from August-Dec 2016 and the signing of 14 new customers including Unilever (Cornetto, Cif, Comfort), Universal Music, L’Oreal (Giorgio Armani, Shu Uemura, Vichy). Continue reading Unilever, Sky And L’oreal Embrace Artificial Intelligence-led Content Marketing With Codec