PRESS RELEASE: IBM announced that Ceska pojistovna, one of the largest insurers in the Czech Republic and a member of the Generali Group introduced Expert Multichannel Multilingual Analyst platform (EMMA) powered by IBM Watson Explorer to search customer data from multiple touchpoints. EMMA developed by IBM Premier Business Partner Datera is using advanced content analytics to extract new insights from unstructured data. Continue reading Ceska pojistovna Turns to IBM to Personalize Its Offer for Customers →

PRESS RELEASE: Voxbone is helping Dialpad kill the desk phone once and for all. Since 2015, Dialpad has seen a rapidly growing customer base of more than 35,000 customers adopt the company’s cloud-based solution for business communications, including talk, text, and conference – from anywhere, using any device. Continue reading Voxbone and Dialpad Create the Future of Global Business Communications →

PRESS RELEASE: CenturyLink recently won a contract to provide a hosted contact center and Voice over Internet Protocol service to the General Services Administration’s (GSA) Federal Acquisition Service (FAS). CenturyLink will provide the FAS with a hosted contact center that features expanding technology capabilities, a variety of secure interfaces that can be integrated with other systems and proper redundancy for a call system than handles approximately 800,000 inbound and outbound calls annually. Continue reading CenturyLink wins $6 million GSA contract →