Noble Systems announced that Vitality Healthcare, the UK’s leading health and life insurance organisation, has chosen the Noble® Inbound 100 Cloud platform for inbound-centric contact centre management. The system also includes Noble’s ShiftTrack WFM cloud-based solution for integrated workforce management. Vitality Healthcare have always been at the forefront of what they do, being the first insurance company to reward people for healthy living, and this technology decision is no exception. Continue reading Vitality Healthcare Improves their Customer Journey with Noble’s Inbound 100 and WFM Cloud Solution
Category Archives: Who’s Buying What?
Thunderhead partners with Aston Martin for Customer Engagement strategy
PRESS RELEASE: Thunderhead, the leader in enterprise technology for customer engagement announces its collaboration with Aston Martin, the British sports car manufacturer, to increase Aston Martin’s understanding of customer behaviour and to enrich their customer experience. Continue reading Thunderhead partners with Aston Martin for Customer Engagement strategy
Structural Group Empowers its 1,800 Employees Across 22 Locations with RingCentral’s Cloud Communications & Collaboration Platform
RingCentral announced that Structural Group, a recognized leader in the specialty construction industry, has selected RingCentral as its new cloud communications solution provider. With more than 1,800 employees across 22 locations in North America, Structural Group needed a new generation of flexible, mobile-first solutions to enhance customer engagement and productivity for its distributed and mobile workforce. Continue reading Structural Group Empowers its 1,800 Employees Across 22 Locations with RingCentral’s Cloud Communications & Collaboration Platform
Unilever, Sky And L’oreal Embrace Artificial Intelligence-led Content Marketing With Codec
PRESS RELEASE: Content marketing platform Codec announces that business grew by 53 per cent from August-Dec 2016 and the signing of 14 new customers including Unilever (Cornetto, Cif, Comfort), Universal Music, L’Oreal (Giorgio Armani, Shu Uemura, Vichy). Continue reading Unilever, Sky And L’oreal Embrace Artificial Intelligence-led Content Marketing With Codec
The Rockport Group Steps into the Future with Fuze for Voice, Video, and Collaboration
PRESS RELEASE: Fuze, the leading cloud-based communications solution for the modern global enterprise announced it has been selected by The Rockport Group, a leader in men’s and women’s footwear since 1971, to future-proof its voice, video, and collaboration needs. With Fuze, The Rockport Group implements a truly unified communications (UC) platform for its 2,000+ employees globally. Continue reading The Rockport Group Steps into the Future with Fuze for Voice, Video, and Collaboration
VertexOne Partners with DC Water to Deliver on its Vision for the Future
PRESS RELEASE: Vertex, a leader in utility customer experience solutions, today announced that DC Water, provider of world-class water services in Washington D.C., selected the VertexOne Cloud CIS, Web & Mobile Self-Service, and Mobile Work Management solutions. The new solutions will be implemented in just 12 months, and will provide DC Water with agile and future-proof technology for its customer service operations. Continue reading VertexOne Partners with DC Water to Deliver on its Vision for the Future