PRESS RELEASE: ClickFox announced that it has chosen Zoomdata, developers of the world’s fastest visual analytics platform for big data, as the embedded data visualization solution for their product line, to better surface business opportunities from customer experience insights. Continue reading ClickFox Chooses Zoomdata for Big Data Visualization to Help Customers Drive More Revenue and Improve Service
Category Archives: Who’s Buying What?
Viber chooses Dialogic’s Cloud-Based SoftSwitch and SBC for its Voice Core Infrastructure
PRESS RELEASE: Dialogic, a cloud-optimized applications and infrastructure solutions provider for service providers, enterprises, and developers, announced that Viber, a leading messaging and calling app that lets everyone in the world connect freely and securely, has chosen the Dialogic® ControlSwitch™ and BorderNet™ platforms as the interconnection call control platform for its calls to the PSTN and mobile networks from the internet. Continue reading Viber chooses Dialogic’s Cloud-Based SoftSwitch and SBC for its Voice Core Infrastructure
Yello selects Thunderhead to power customer engagement
PRESS RELEASE: Thunderhead, a leader in enterprise technology for customer engagement announces that Yello, the innovative German energy company, has selected the ONE Engagement Hub to implement an omni-channel customer engagement strategy. Yello is a household brand with around 1 million customers. Continue reading Yello selects Thunderhead to power customer engagement
Accenture Helps Avianca Design and Launch a Travel-Experience Chatbot for Its 28 Million Customers
PRESS RELEASE: Accenture has helped Avianca Holdings SA, the national airline for Colombia, develop a chatbot to enhance the airline’s digital customer experience by providing travelers with a range of helpful travel-related services and real-time information. Continue reading Accenture Helps Avianca Design and Launch a Travel-Experience Chatbot for Its 28 Million Customers
Noble Cloud Selected by Smart Health Australia for Scalability, Reliability
Noble Systems, a global leader in omnichannel contact centre technology solutions, announces that ethical fundraising services specialist Smart Health Australia has selected the Noble® Enterprise Cloud solution to optimise fundraising centre performance and support organisational development. Continue reading Noble Cloud Selected by Smart Health Australia for Scalability, Reliability
Concentrix to Expand Deployment of WorkFlex Products
PRESS RELEASE: WorkFlex Solutions, the industry leader in intelligent employee empowerment solutions for contact centers announced a product deployment expansion contract with Concentrix Corporation, a leading global business services company. WorkFlex provides contact center employees with industry-unique empowerment tools based on WorkFlex’s patented Intelligent Intraday Automation® technology that optimizes staffing agility for workforce administrators, team effectiveness for supervisors and work-life balance for contact center agents. Continue reading Concentrix to Expand Deployment of WorkFlex Products