ibex, a leading global provider of BPO and customer engagement technology solutions, announced it has partnered with Krisp to leverage Krisp’s cutting-edge AI-powered noise cancellation software for its onsite and remote agents to deliver a better customer experience. Continue reading ibex Partners With Krisp to Deliver a Better Customer and Agent Experience
Category Archives: Who’s Buying What?
NICE CXone Selected by Whakarongorau Aotearoa to Improve Contact Centre Operations
NICE announced that Whakarongorau Aotearoa – New Zealand Telehealth Services has implemented NICE’s CXone cloud-native platform to transform its contact centre operations and deliver frictionless customer experiences to support the health of the New Zealand public. Continue reading NICE CXone Selected by Whakarongorau Aotearoa to Improve Contact Centre Operations
The Big Table Group Chooses PolyAI’s Customer-Led Conversational Assistant to Improve Customer Experience and Enable Growth
PolyAI announced that leading independent UK restaurant group, The Big Table has chosen its customer-led conversational assistant to improve customer experience and enable growth. Continue reading The Big Table Group Chooses PolyAI’s Customer-Led Conversational Assistant to Improve Customer Experience and Enable Growth
LanguageLoop Implements NICE CXone to Transform its Customer Experience Operations
NICE announced that LanguageLoop has implemented NICE’s CXone cloud native platform to futureproof its customer experience operation and deliver an enhanced customer and user experience. Continue reading LanguageLoop Implements NICE CXone to Transform its Customer Experience Operations
Vodafone Germany Deepens Partnership with Tech Mahindra & Comviva for a Seamless Customer Experience
Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, announced that it has expanded its partnership with Vodafone Germany towards the transformation of its sales and customer experience processes. Continue reading Vodafone Germany Deepens Partnership with Tech Mahindra & Comviva for a Seamless Customer Experience
Pega Helps Shawbrook Bank Improve Processing Time for Unsecured Loans by 75%
Pegasystems, the low-code platform provider empowering the world’s leading enterprises to Build for Change®, announced that Shawbrook Bank, a UK-based specialist savings and lending bank, has deployed Pega Platform™ to transform its unsecured loans process, improving processing time by 75%, saving 1500 hours per month, and improving customer experience. Continue reading Pega Helps Shawbrook Bank Improve Processing Time for Unsecured Loans by 75%