Medallia, the global leader in customer and employee experience, announced that Holiday Inn Club Vacations, a leading vacation ownership company, successfully leveraged Medallia to improve “Guest Love” scores for the brand’s customer support call centre to their highest levels ever. Continue reading Holiday Inn Club Vacations Leverages Medallia to Improve Customer Support Scores
Category Archives: Who’s Buying What?
Darlington Borough Council secures contact centre payments with PCI Pal
Darlington Borough Council has selected PCI Pal®, the global SaaS provider of secure payment solutions for business communications, to manage its contact centre payment security and ensure it adheres to the compliance standards relating to card-based payment transactions. Continue reading Darlington Borough Council secures contact centre payments with PCI Pal
ibex Partners With Krisp to Deliver a Better Customer and Agent Experience
ibex, a leading global provider of BPO and customer engagement technology solutions, announced it has partnered with Krisp to leverage Krisp’s cutting-edge AI-powered noise cancellation software for its onsite and remote agents to deliver a better customer experience. Continue reading ibex Partners With Krisp to Deliver a Better Customer and Agent Experience
NICE CXone Selected by Whakarongorau Aotearoa to Improve Contact Centre Operations
NICE announced that Whakarongorau Aotearoa – New Zealand Telehealth Services has implemented NICE’s CXone cloud-native platform to transform its contact centre operations and deliver frictionless customer experiences to support the health of the New Zealand public. Continue reading NICE CXone Selected by Whakarongorau Aotearoa to Improve Contact Centre Operations
The Big Table Group Chooses PolyAI’s Customer-Led Conversational Assistant to Improve Customer Experience and Enable Growth
PolyAI announced that leading independent UK restaurant group, The Big Table has chosen its customer-led conversational assistant to improve customer experience and enable growth. Continue reading The Big Table Group Chooses PolyAI’s Customer-Led Conversational Assistant to Improve Customer Experience and Enable Growth
LanguageLoop Implements NICE CXone to Transform its Customer Experience Operations
NICE announced that LanguageLoop has implemented NICE’s CXone cloud native platform to futureproof its customer experience operation and deliver an enhanced customer and user experience. Continue reading LanguageLoop Implements NICE CXone to Transform its Customer Experience Operations