Verint®, The CX Automation Company™, announced that leading telecommunications company BT Group is leveraging Verint Coaching Bot, Wrap Up Bot and CX/EX Scoring Bot to enhance customer experience (CX) and employee experience (EX) while increasing revenue in its inbound customer sales contact centres. Continue reading BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centres with Verint Bots
Category Archives: Who’s Buying What?
Route 101 Awarded Contract By The Department for Work And Pensions To Transform UK Citizen Services
Route 101 a leading cloud systems integrator, announced in collaboration with NiCE, a major contract win with the Department for Work and Pensions (DWP) of the UK government. Continue reading Route 101 Awarded Contract By The Department for Work And Pensions To Transform UK Citizen Services
Barclays to roll out Microsoft 365 Copilot to 100,000 colleagues
Barclays Bank PLC (Barclays) and Microsoft Corp. announced that Barclays is to roll out Microsoft 365 Copilot to 100,000 colleagues globally, transforming the employee experience through AI agents and giving them access to the information they need most. Continue reading Barclays to roll out Microsoft 365 Copilot to 100,000 colleagues
Salesforce Partners with Ferrari to Elevate the Client’s Journey Worldwide
Salesforce, the world’s #1 CRM platform, is pleased to announce a new strategic partnership with Ferrari, focused on elevating the client experience, particularly through the deployment of its CRM technology for Ferrari sportscar clients and elevated through a marketing partnership with both Ferrari Hypercar and Ferrari Challenge Trofeo Pirelli motorsport activities. Continue reading Salesforce Partners with Ferrari to Elevate the Client’s Journey Worldwide
NEXT Partners with Infobip to Enhance Fraud Detection and Messaging Experiences
Global cloud communications platform Infobip has partnered with NEXT plc, the leading UK-based clothing brand, to bolster customer security and elevate the messaging experience for the retailer’s customers. Continue reading NEXT Partners with Infobip to Enhance Fraud Detection and Messaging Experiences
National Grid and Kraken sign deal to bring customer-service platform to over 6 Million US Energy Customers
Kraken, the ground-breaking operating system transforming global utilities, has partnered with National Grid to supercharge the way it serves its customers. Continue reading National Grid and Kraken sign deal to bring customer-service platform to over 6 Million US Energy Customers