Route 101, a leading technology systems integrator and cloud customer experience specialist, has successfully modernised the contact centre of Identicare, a UK-based pet microchip database provider, through the deployment of an AI-powered cloud voice platform. Continue reading Route 101 Modernises Identicare Contact Centre with AI-Powered Voice Platform
Category Archives: Who’s Buying What?
Salesforce to Transform Fan Engagement and Tournament Operations at FIFA World Cup 2026™ and FIFA Women’s World Cup 2027™
Salesforce, the #1 Agentic CRM, announced a landmark partnership, becoming an Official Tournament Supporter of the FIFA World Cup 2026™ in North America and Europe and the FIFA Women’s World Cup 2027™ in North America and the host country Brazil. Continue reading Salesforce to Transform Fan Engagement and Tournament Operations at FIFA World Cup 2026™ and FIFA Women’s World Cup 2027™
Capgemini, NiCE and Route 101 to meet evolving needs of UK citizens
HM Revenue & Customs (HMRC) has signed a multi-year contract with Capgemini, in collaboration with NiCE and Route 101, to transform its customer experience operations and deliver at scale, advanced, digital services to UK taxpayers. Continue reading Capgemini, NiCE and Route 101 to meet evolving needs of UK citizens
Node4 to modernise Nottingham College’s student engagement with Microsoft’s AI-enabled contact centre
Node4, a leading AI Business Solutions and Managed Service Provider, has partnered with Nottingham College to deliver a Microsoft contact centre solution. The college anticipates the project will deliver significant annual efficiency savings, alongside potential additional income from improved marketing conversion and engagement. Continue reading Node4 to modernise Nottingham College’s student engagement with Microsoft’s AI-enabled contact centre
DXC Modernises Customer Service and Applications for Telenor Sweden
DXC Technology, a leading enterprise technology and innovation partner, has entered partnership with Telenor Sweden, one of the Nordic region’s leading telecommunications providers, to modernize customer service operations and strengthen its technology estate. Continue reading DXC Modernises Customer Service and Applications for Telenor Sweden
ArvatoConnect selects Peopleware to improve its workforce management operations
ArvatoConnect, a leading UK-based digital transformation partner, specialising in customer service and business process optimisation, has deployed Peopleware’s AI-native workforce management (WFM) suite to sharpen its planning capabilities, drive further operational efficiency, and continue delivering exceptional customer experiences at scale. Continue reading ArvatoConnect selects Peopleware to improve its workforce management operations