8×8, a leading integrated cloud communications platform provider, announced that AdvancedMD, a provider of medical office software, has deployed 8×8 XCaaS™ (eXperience Communications as a Service™) to provide a better employee and client experience through improved call quality, collaboration, and security capabilities. Continue reading AdvancedMD Moves To Cloud Communications With 8×8 XCaaS
Category Archives: Who’s Buying What?
Telekom Srbija Utilizes Medallia to Improve Digital Customer Journey
Medallia, the global leader in customer and employee experience, announced Telekom Srbija, the leading internet, mobile and fixed telephony and multimedia services provider in Serbia, is now utilizing Medallia’s Digital Suite to improve their customer journey. Continue reading Telekom Srbija Utilizes Medallia to Improve Digital Customer Journey
C&A Adopts mParticle Customer Data Platform to Power Omnichannel Customer Experience
mParticle, a leader in customer data infrastructure, announced that C&A, one of Europe’s leading fashion retailers, has selected the mParticle Customer Data Platform (CDP) as its customer data management infrastructure. Continue reading C&A Adopts mParticle Customer Data Platform to Power Omnichannel Customer Experience
Telford and Wrekin Council add three new services to their call centre, thanks to Artificial Intelligence
Telford and Wrekin Council deployed an AI Assistant, TOM, in 2021 and managed to cut extremely high waiting times by 50%, shifting many users to digital. Now, a year into TOM’s operations, more wins are astonishing the team. Continue reading Telford and Wrekin Council add three new services to their call centre, thanks to Artificial Intelligence
Oak Engage transforms NatWest’s digital employee experience with the launch of Adaptive Intelligence
Growing tech and intranet firm, Oak Engage have been working with leading retail and commercial bank, NatWest Group to increase employee engagement through Adaptive Intelligence, state of the art technology to help businesses communicate with their people more efficiently. Continue reading Oak Engage transforms NatWest’s digital employee experience with the launch of Adaptive Intelligence
Uncommon James Chooses Medallia For Customer Experience
Medallia, the global leader in customer and employee experience, announced that Uncommon James, a leading jewellery brand founded by television personality and fashion entrepreneur Kristin Cavallari, has selected Medallia as its experience management platform of choice. Continue reading Uncommon James Chooses Medallia For Customer Experience
OVO Energy Aims To Boost Team Engagement and Career Development with Centrical
Centrical, an industry leader in workforce engagement management solutions, is pleased to announce that OVO Energy, the UK’s third largest energy supplier, has chosen Centrical to support team engagement, and to deliver personalised learning and development pathways across their customer care operations. Continue reading OVO Energy Aims To Boost Team Engagement and Career Development with Centrical
Ryder Turns to RingCentral Cloud Communications to Improve Service, Enhance Mobility, and Empower Call Centre Agents
RingCentral, announced that Ryder System, Inc., a leader in supply chain, dedicated transportation, and commercial fleet management solutions, has turned to RingCentral for end-to-end business communications needs at Ryder’s fleet maintenance and rental locations. Continue reading Ryder Turns to RingCentral Cloud Communications to Improve Service, Enhance Mobility, and Empower Call Centre Agents
NICE Selected by Scope to Deliver Frictionless Customer Experience Through Digital CX Cloud Platform
NICE announced that Scope, one of Australia’s largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact centre operations and better support its clients across Victoria and New South Wales (NSW). Continue reading NICE Selected by Scope to Deliver Frictionless Customer Experience Through Digital CX Cloud Platform
The Wine Society selects secure automated payments from Encoded
Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that The Wine Society has successfully implemented its Gateway Services, Agent Assisted and E-Commerce Payments technology to meet increased demand as orders soared during the pandemic. Continue reading The Wine Society selects secure automated payments from Encoded
Barclays deploys Microsoft Teams globally as its preferred collaboration platform
Barclays Bank PLC and Microsoft Corp. announced Barclays has deployed Microsoft Teams as its preferred collaboration platform, powering collaboration for more than 120,000 colleagues and service partners in key locations around the globe. Continue reading Barclays deploys Microsoft Teams globally as its preferred collaboration platform
Vodafone Germany Accelerates its Digital Transformation with Amdocs
Amdocs, a leading provider of software and services to communications and media companies, announced a deeper collaboration with Vodafone Germany that will accelerate the German techco operator’s digital transformation, enabling it to deliver an optimized customer experience across all touchpoints while achieving greater operational efficiency. Continue reading Vodafone Germany Accelerates its Digital Transformation with Amdocs
Kyndryl Helps JCB Launch AI-Based Interactive Automatic Speech Response System for Call Centre
JCB Co., Ltd., Japan’s only international payment brand, and Kyndryl, the world’s largest IT infrastructure services provider, announced the launch of an AI-based interactive automatic speech response system to further improve customer satisfaction and service quality. Continue reading Kyndryl Helps JCB Launch AI-Based Interactive Automatic Speech Response System for Call Centre
SD Worx Chooses Talkdesk Contact Centre Solution
Talkdesk®, Inc., a global contact centre leader for customer-obsessed companies, and Microsoft are partnering to deliver a contact centre solution for SD Worx. Continue reading SD Worx Chooses Talkdesk Contact Centre Solution
Kaleyra Powers Video Communication For Moneyfarm
Kaleyra, a rapidly growing omnichannel business communications platform, has announced that it powers customer communications for Moneyfarm, Europe’s leading digital wealth manager. Continue reading Kaleyra Powers Video Communication For Moneyfarm