NiCE announced that Sopra Steria, a major European technology leader with 50,000 employees across 30 countries, is advancing its service centre operations with NiCE’s leading CX AI platform, CXone, bringing agentic AI-powered assistance to its agent workforce and delivering measurable improvements in efficiency, service quality, and customer experience. Continue reading Sopra Steria Elevates Service Centre Performance with NiCE, Advancing AI-Driven Operational Excellence Across Europe
Category Archives: Who’s Buying What?
L&G expands Microsoft collaboration to accelerate AI enablement and transform CX
Legal & General (L&G) has announced a significant expansion of its relationship with Microsoft, entering a new three-year agreement to support delivery of its digital strategy. Continue reading L&G expands Microsoft collaboration to accelerate AI enablement and transform CX
NSW Rugby League Modernises its Contact Centre with AnywhereNow’s Tendfor Solution
New South Wales Rugby League (NSWRL), one of the most established and respected organisations across the world of Rugby League, has chosen to migrate to AnywhereNow’s Tendfor contact centre solution. The fully native Microsoft Teams attendant console and voice platform will support improved service responsiveness and a future-ready communication infrastructure. Continue reading NSW Rugby League Modernises its Contact Centre with AnywhereNow’s Tendfor Solution
Stewart Golf tees up 24/7 customer support as Crescendo’s AI resolves 75% of enquiries
Stewart Golf, the leading manufacturer of follow golf trolleys, has transformed its customer support operation with AI-powered customer experience platform Crescendo. Continue reading Stewart Golf tees up 24/7 customer support as Crescendo’s AI resolves 75% of enquiries
Route 101 Modernises Identicare Contact Centre with AI-Powered Voice Platform
Route 101, a leading technology systems integrator and cloud customer experience specialist, has successfully modernised the contact centre of Identicare, a UK-based pet microchip database provider, through the deployment of an AI-powered cloud voice platform. Continue reading Route 101 Modernises Identicare Contact Centre with AI-Powered Voice Platform
Salesforce to Transform Fan Engagement and Tournament Operations at FIFA World Cup 2026™ and FIFA Women’s World Cup 2027™
Salesforce, the #1 Agentic CRM, announced a landmark partnership, becoming an Official Tournament Supporter of the FIFA World Cup 2026™ in North America and Europe and the FIFA Women’s World Cup 2027™ in North America and the host country Brazil. Continue reading Salesforce to Transform Fan Engagement and Tournament Operations at FIFA World Cup 2026™ and FIFA Women’s World Cup 2027™