Cinos has been awarded with a contract from the Scottish Police Authority for the provision of a Unified Communications and Contact Platform (UCCP) for Police Scotland. After a rigorous tender process, Cinos were awarded with the seven-year contract via the Network Services 2 Framework. Continue reading Cinos to support digital transformation within Police Scotland after seven-year contract award →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is providing enhanced experiences and significant annual cost reductions for Advanced Call Center Technologies (ACT) – an organization delivering outsourcing programs for some of the largest companies in the country – with Avaya OneCloud™. Continue reading Avaya providing enhanced experiences and significant annual cost reductions for Advanced Call Center Technologies (ACT) with Avaya OneCloud™ →

Reputation, the global leader in reputation experience management (RXM), announced that French original equipment manufacturer (OEM), RENAULT, has picked Reputation as its vendor of choice to manage its online reputation and Voice of the Customer (VoC) feedback across almost 50 global markets. Continue reading RENAULT Selects Reputation as Global Partner for Reputation Experience Management →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Australia-based startup Curious Thing is using the Vonage Communication Platform (VCP) to scale its solutions and improve customer experiences with automated and AI-enabled proactive customer engagement. Continue reading Vonage partners with Curious Thing to positively impact public safety →

Qualtrics, the leader and creator of the experience management (XM) category, announced that Pos Malaysia Berhad has selected Qualtrics CustomerXM™ and Kantar to guide and accelerate its ongoing digital transformation aimed at improving the way customers connect with the company and enhancing operational efficiencies. Continue reading Qualtrics Selected by Pos Malaysia for New Customer Experience Program →

Artificial Solutions®, the leading specialist in Conversational AI (CAI), announced the signing of a three-year licensing agreement with one of the largest single-payer healthcare system in the world. The deal will allow access to Artificial Solutions SaaS platform, Teneo. Continue reading Artificial Solutions announces deal with one of the largest Healthcare Providers in the world →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that SecureAppbox, a European cloud service that delivers trusted communications across all borders, has chosen Vonage Video Express to power its SecureMeetings offering. Continue reading SecureAppbox Chooses Vonage Video Express to Power Secure Video-Conferencing Platform →

Informatica, an enterprise cloud data management leader, announced that Saudi Airlines has selected Informatica to help modernize its data strategy and transform the customer experience to support the region’s ambitious growth targets. Continue reading Saudi Airlines Selects Informatica to Transform Customer Experience →

AGA Rangemaster, the iconic range cooker manufacturer, has appointed Maintel, the cloud and managed services expert, to provide a cloud-based contact centre and unified communications solution. Continue reading AGA Rangemaster appoints Maintel to deliver a new cloud-based unified communications solution →

Alvaria and Call Design announce a new Alvaria Workforce customer, TSA Group. Australia’s leading CX outsourcing solutions provider, TSA Group, has approximately 3,000 customer service and sales agents servicing industries including telco, health insurance, finance and retail. Continue reading TSA Group Chooses Alvaria Workforce Engagement Management →

Calabrio, the customer experience intelligence company providing cloud-first workforce optimisation solutions, announced that Standard Bank, one of Africa’s largest banks, has selected Calabrio Workforce Management (WFM) to support 4,000 contact centre agents in South Africa. Continue reading Standard Bank selects Calabrio for its cloud-first approach to workforce optimisation and close integration with Amazon Connect →

Freshworks, a software company empowering the people who power business, announced that its customer Collinson Group, a UK travel experiences and insurance company, is using Freshdesk™ to react to fast-changing business and travel requirements caused by the COVID-19 pandemic, servicing a 50% surge in new enquiries. Continue reading Collinson Group Uses Freshworks to Modernize its Customer Experience and Adapt to New Travel Requirements →

Talkdesk®, a global customer experience leader for customer-obsessed companies, has been selected by Palma-based travel icon Iberostar Hotels & Resorts as its contact centre solution provider. Talkdesk ensured a successful journey for Iberostar as the company navigated from on premises to remote call centre operations. Continue reading Talkdesk Implements Contact Center Solution for Iberostar Hotels & Resorts →

PCI Pal – the global provider of cloud-based secure payment solutions – has supported restaurant group Fridays UK with the implementation of its PCI Pal Agent Assist solution, to ensure full PCI compliance when handling customers’ telephone-based card payments. Continue reading Restaurant group Fridays UK chooses PCI Pal® to secure card payments →