Category Archives: Who’s Buying What?

Callsign Chooses Nexmo, the Vonage API Platform, to Deliver More Secure Communications for Banking Customers

Callsign, a London-based company at the forefront of the identity revolution, and Vonage, a global business cloud communications leader announced a partnership to deliver enhanced private communications for digital life providers. Continue reading Callsign Chooses Nexmo, the Vonage API Platform, to Deliver More Secure Communications for Banking Customers

TCS and Scandinavian Airlines Sign New Strategic Partnership to Deliver Digital-First Customer Experience

Tata Consultancy Services, a leading global IT services, consulting and business solutions organization, has signed a new strategic partnership with Scandinavia’s leading airline, SAS, the flag-carrier of Sweden, Norway and Denmark. Continue reading TCS and Scandinavian Airlines Sign New Strategic Partnership to Deliver Digital-First Customer Experience

Emirates NBD Building Artificial Intelligence-enabled Bank of the Future with AWS

Amazon Web Services (AWS), an Amazon.com company, announced that Emirates NBD, a leading bank in the Middle East, is collaborating with AWS to create a culture of innovation within the bank and is using AWS machine learning (ML) services to build a personalized retail customer banking experience. Continue reading Emirates NBD Building Artificial Intelligence-enabled Bank of the Future with AWS

Health Services Provider Emergencias Deploys Avaya Communications Solutions to Help Save Lives

Avaya, a leader in communications solutions for the healthcare industry announced that Emergencias, an innovative health services provider focused on urgent care, has implemented new Avaya IX Contact Center to accelerate its digital transformation ensuring seamless and flexible communications with users. Continue reading Health Services Provider Emergencias Deploys Avaya Communications Solutions to Help Save Lives

trivago Hotel Relations books Talkdesk to optimize contact centre

Talkdesk announced trivago Hotel Relations selected Talkdesk as its contact centre solutions provider for more than 150 agents. A dedicated sales subsidiary of trivago, a global hotel search platform, trivago Hotel Relations is on a mission to establish strong relationships with hoteliers and industry partners around the world. Continue reading trivago Hotel Relations books Talkdesk to optimize contact centre

VyStar Credit Union Improves Member Experience, Reduces Fraud with Verint Identity Authentication Solution

Verint® announced that VyStar Credit Union has expanded its partnership with Verint to enhance the security of member information in VyStar’s contact centre.* VyStar will be adding Verint Identity Authentication and Fraud Detection to reduce operational costs and protect member identity, while improving the overall experience of VyStar’s over 655,000 members. Continue reading VyStar Credit Union Improves Member Experience, Reduces Fraud with Verint Identity Authentication Solution