Admiral, a leading financial services company in the UK and part of the Admiral Group, has selected Google Cloud as a strategic cloud partner. Continue reading Admiral Selects Google Cloud to Accelerate Innovative Customer Experiences
Category Archives: Who’s Buying What?
Maintel delivers new Genesys based Contact Centre Managed Service to Vanquis Banking Group
Maintel has successfully implemented a brand-new Genesys based Contact Centre managed service for Vanquis Bank, a leading specialist bank. Continue reading Maintel delivers new Genesys based Contact Centre Managed Service to Vanquis Banking Group
Carnival UK To Revolutionize Guest Experience Leveraging NICE CXone’s Platform
NICE announced that Carnival UK of the Carnival Corporation and PLC, the world’s largest cruise operator group, has selected NICE CXone to revolutionize guest experiences by consolidating contact centre operations on to a unified, AI-powered platform. Continue reading Carnival UK To Revolutionize Guest Experience Leveraging NICE CXone’s Platform
Findel transforms customer experience with IPI’s Contact Centre as a Service solution
IPI, the Contact Centre specialist and solutions provider, has announced that educational resources supplier Findel has successfully migrated its entire Customer Service operations to IPI’s pioneering cloud-based solution, ElasticCX. Continue reading Findel transforms customer experience with IPI’s Contact Centre as a Service solution
Verint Secures $49 Million Contract to Increase CX Automation for Leading Healthcare Company
Verint® announced the booking of a contract valued at more than $49 million from a leading US healthcare company to increase CX automation in their customer operations. Continue reading Verint Secures $49 Million Contract to Increase CX Automation for Leading Healthcare Company
MSI Reproductive Choices handles 23% more enquiries with cloud-based contact centre solution from IPI
IPI, the Digital Transformation specialist, announced that it has enabled MSI Reproductive Choices (formerly Marie Stopes International) to improve access to its vital health services. Continue reading MSI Reproductive Choices handles 23% more enquiries with cloud-based contact centre solution from IPI