Award winning law firm, Harrison Drury, is enhancing and simplifying communications and collaboration for its solicitors, IT and admin staff with a digital workplace solution built on the Avaya OneCloud™ UCaaS platform that will improve both its employee experience and customer experience. Continue reading Harrison Drury Elevates its Employee and Customer Experience with Advanced Communications Capability with Avaya OneCloud UCaaS
Category Archives: Who’s Buying What?
Zenarate selected by Genpact to develop top-performing agents across its global contact centres using AI Conversation Simulation
Zenarate, the leading AI Conversation Simulation solution, announced that Genpact, a global professional services firm focused on delivering digital transformation, is leveraging its award-winning AI Coach to improve agent performance and customer experiences throughout its global client contact centres. Continue reading Zenarate selected by Genpact to develop top-performing agents across its global contact centres using AI Conversation Simulation
Sabio Group to support French mobility operator, Kisio, as it takes first steps on digital transformation journey
Sabio Group has secured a new contract with French mobility and transportation specialist, Kisio, which will see it support the business as it embarks on a digital transformation journey. Continue reading Sabio Group to support French mobility operator, Kisio, as it takes first steps on digital transformation journey
PCI Pal partners with Virgin Atlantic to secure its international omnichannel payments
PCI Pal®, the global provider of secure payment solutions, has announced that its solution, PCI Pal Digital, has been selected by Virgin Atlantic to support the airline’s international omnichannel strategy. Continue reading PCI Pal partners with Virgin Atlantic to secure its international omnichannel payments
Omantel Embraces Conversational AI from Spitch and Datalyticx to Improve Customer Experience and Efficiency
Omantel, the leading telecommunications provider in Oman, Spitch, the global leader in Conversational AI solutions, and Datalyticx, an Omani-based startup, will be launching a Virtual Assistant to ensure better customer service and boost efficiency in Omantel contact centres. Continue reading Omantel Embraces Conversational AI from Spitch and Datalyticx to Improve Customer Experience and Efficiency
Hypergrowth Online Retailer Selects eGain Knowledge Hub™ to Deliver Wow Experiences
eGain, the leading knowledge automation platform provider for customer engagement, announced that a fast-growing online sports retailer selected the eGain Knowledge Hub™ to deliver easy and fun experiences for shoppers and contact centre agents, who serve them. Continue reading Hypergrowth Online Retailer Selects eGain Knowledge Hub™ to Deliver Wow Experiences