Twilio, the customer engagement platform that drives real-time, personalised experiences for today’s leading brands, has announced a multi-year partnership with Chelsea Football Club, with Twilio serving as an official supplier for the club. Continue reading Twilio Scores A Multi-Year Partnership to Support Chelsea Football Club’s Fan Engagement strategy
Category Archives: Who’s Buying What?
Fire Safety Leader Extinguishes Customer Service Woes with Sabio’s AI-Powered Analysis Solution
Churches Fire & Security, the UK’s only fully integrated fire safety company, has successfully transformed its customer service operations through an innovative AI-powered analysis programme, revealing insights about customer behaviour and creating significant opportunities for automation. Continue reading Fire Safety Leader Extinguishes Customer Service Woes with Sabio’s AI-Powered Analysis Solution
BT Group leans on AI to transform customer service experience
BT Group is transforming customer support through the integration of advanced AI and generative AI technologies, in collaboration with Sprinklr. Continue reading BT Group leans on AI to transform customer service experience
Fulton Bank Revolutionises Financial Services Interactions with NICE CXone Mpower Copilot and Autopilot
NICE announced that Fulton Bank, a financial service holding company, is taking the next step in its digital transformation by selecting NICE’s Enlighten-powered agent assist and self-service solutions. Continue reading Fulton Bank Revolutionises Financial Services Interactions with NICE CXone Mpower Copilot and Autopilot
SugarCRM AI-Powered Revenue Intelligence Drives 24 Percent Sales Growth for Chassis Cab
SugarCRM, provider of the award-winning intelligence-driven sales automation platform, announced that Chassis Cab, a leading DAF truck dealership in East Anglia, England, is achieving breakthrough sales success with sales-i, Sugar’s revenue intelligence solution. Continue reading SugarCRM AI-Powered Revenue Intelligence Drives 24 Percent Sales Growth for Chassis Cab
Prosper Creates Exceptional CX with Industry-Leading NICE CXone Mpower
NICE announced that Prosper, a financial services company, has selected NICE as their CX transformation partner. With a breadth of enterprise capabilities to leverage now and in the future, NICE will enable Prosper to manage its customer experience holistically, scale effectively, mitigate risk, and improve operations. Continue reading Prosper Creates Exceptional CX with Industry-Leading NICE CXone Mpower