Verint® announced that two of its Voice of Customer (VoC) solutions were recognized in “The Forrester Wave™: Digital Voice-Of-The-Customer Specialist Platforms, Q2 2019” report by Forrester Research, Inc. Continue reading Verint Voice of Customer Solutions Recognized Among Top Digital Voice of Customer Specialists by Independent Research Firm
VyStar Credit Union Improves Member Experience, Reduces Fraud with Verint Identity Authentication Solution
Verint® announced that VyStar Credit Union has expanded its partnership with Verint to enhance the security of member information in VyStar’s contact centre.* VyStar will be adding Verint Identity Authentication and Fraud Detection to reduce operational costs and protect member identity, while improving the overall experience of VyStar’s over 655,000 members. Continue reading VyStar Credit Union Improves Member Experience, Reduces Fraud with Verint Identity Authentication Solution
Lloyds to create 500 jobs in Edinburgh at new tech hub
Lloyds Banking Group has unveiled plans to create a new tech hub in Edinburgh to help transform the digital experience for Bank of Scotland, Lloyds Bank, Halifax and Scottish Widows customers. Continue reading Lloyds to create 500 jobs in Edinburgh at new tech hub
Enghouse Systems Acquires Vidyo
Enghouse Systems Limited announced it has acquired Vidyo, Inc. for a purchase price of approximately $40 million. Vidyo’s annual revenue is approximately $60 million. Continue reading Enghouse Systems Acquires Vidyo
IPRS Health Expands Digital Strategy With Synthetix AI-Powered Customer Support Tools
An independent, award-winning clinical company, IPRS Health’s ethos and innovative approach to the rehabilitation of mental health and musculoskeletal conditions, is mirrored in the comprehensive online support now on offer to clients and patients. Continue reading IPRS Health Expands Digital Strategy With Synthetix AI-Powered Customer Support Tools
Appian announces partnership with Twilio to power communications for the contact centre
Appian announced a partnership with Twilio to incorporate Twilio’s communications platform into the Appian Intelligent Contact Center (ICC) solution. Customer service centres are plagued by legacy technologies and point solutions that complicate work and prevent service agents from focusing on customers. Continue reading Appian announces partnership with Twilio to power communications for the contact centre