Verint® announced that two of its Voice of Customer (VoC) solutions were recognized in “The Forrester Wave™: Digital Voice-Of-The-Customer Specialist Platforms, Q2 2019” report by Forrester Research, Inc.
Verint[1] was named a Strong Performer and ranked highest in the current offering category. Verint[2] received the highest scores in the overall revenue criteria, and among the highest in the market presence category. Verint[3] received the highest possible score in the criteria of feedback collection methods, analysis capabilities, open-text response capabilities, digital interaction analysis, alerting capabilities, and professional services.
“We’re proud to have two of our solutions recognized as top digital VoC providers that matter most. Today also marks the launch of our new Verint Unified VoC solution, tailored to serve the unique needs of CX leaders within large enterprises by listening to customers at scale and eliminating VoC blind spots across channels,” says Verint’s Ben Smith, General Manager of Voice of the Customer Solutions. “Only Verint can harness contact center and digital feedback holistically, while leveraging machine learning and automated insights to drive customer satisfaction and growth.”
The methodology for The Forrester Wave™: Digital VoC Specialists, Q2 2019 report includes vendor surveys, product demos, client reference calls, and client reference surveys.
Faith Adams, author of Forrester Wave™: Digital VoC Specialists, Q2 2019, is a guest speaker at the Verint Engage customer conference in Orlando in session entitled “Combine VoC and Operational Data to Make CX Everyone’s Job and Generate Improved ROI.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
[1] Verint ForeSee
[2] Verint ForeSee and Verint OpinionLab
[3] Verint ForeSee