Messagepoint Inc. has been named as a leading provider of Customer Communications Management (CCM) solutions in the Aspire Leaderboard for the second consecutive year. Continue reading Messagepoint Named a Customer Communications Management Leader in the Aspire Leaderboard for Second Year in a Row
Data is everything in the new era of customer service
Patrik Vesterberg of Teleopti explores the value of WFM data to drive effective CX strategies… Continue reading Data is everything in the new era of customer service
Echo and South Staffs Water recognised for outstanding customer service
Walsall-based utilities customer contact outsourcer, Echo Managed Services, and its client South Staffs Water have been awarded a prestigious accreditation highlighting both outstanding achievement in – and commitment to – customer service excellence. Continue reading Echo and South Staffs Water recognised for outstanding customer service
VeriCall to deliver 200 jobs to Fife with Scottish Enterprise Support
£1m RSA award from Scottish Enterprise for VeriCall to establish a Contact Centre in Kirkcaldy, providing 209 living wage jobs from 2019-21. Continue reading VeriCall to deliver 200 jobs to Fife with Scottish Enterprise Support
Workforce Blending = Better Customer Experience and Business Efficiency
Richard Mill from Business Systems looks at why achieving a blended solution is a business imperative for all customer-facing businesses… Continue reading Workforce Blending = Better Customer Experience and Business Efficiency
CallMiner Partners with Teleperformance Subsidiary Praxidia to Offer Voice of the Customer Interaction Analytics Solutions
CallMiner, the leading provider of speech and customer engagement analytics solutions, today announced its partnership with consumer consultancy Praxidia Knowledge Services, a specialized subsidiary of the Teleperformance Group, to optimize agent quality and customer satisfaction for contact centres and customer experience (CX) teams across the globe. Continue reading CallMiner Partners with Teleperformance Subsidiary Praxidia to Offer Voice of the Customer Interaction Analytics Solutions