Anderson Zaks, a leading omni-channel Payment Service Provider (PSP) based in the UK, has launched a new service offering secure card not present payments (MOTO) for call centres. Continue reading Anderson Zaks launches new service for call centre (MOTO) payments that helps reduce payment risk
Nuance Reveals Project Pathfinder: Machine Learning that Increases the Conversational Intelligence of Virtual Assistants
Nuance has revealed Project Pathfinder, a breakthrough technology that uses machine learning and Nuance AI innovation to increase the conversational intelligence of virtual assistants (VAs) and chatbots. Project Pathfinder reads existing chat logs and transcripts of conversations between agents and customers within contact centres, and automatically builds highly effective dialog models used to create and support two-way conversations between virtual assistants and consumers. Continue reading Nuance Reveals Project Pathfinder: Machine Learning that Increases the Conversational Intelligence of Virtual Assistants
UK a Nation of Anti-Social Shoppers with Only 38% of Consumers Wanting Human Interaction When Shopping
Research by YouGov and Pegasystems has found that Brits have become antisocial shoppers with only 38% of consumers always favouring interaction with a human customer service representative rather than an automated service (such as artificial intelligence, chatbot etc.) when shopping. Continue reading UK a Nation of Anti-Social Shoppers with Only 38% of Consumers Wanting Human Interaction When Shopping
GetJenny raises €2M to enhance the effectiveness of customer support teams with “human-directed” AI chatbots
GetJenny, a human-directed AI platform which allows companies to automate conversations and tasks with chatbots without programming, has raised €2M in seed funding to continue its expansion across the Nordics and the MENA region. Continue reading GetJenny raises €2M to enhance the effectiveness of customer support teams with “human-directed” AI chatbots
Tech Mahindra announces DynaCommerce acquisition
Tech Mahindra has signed an agreement to purchase 100% of shares in Dynacommerce Holding B.V. As a result, DynaCommerce will play a key role in further enhancing TechMahindra‘s Customer Experience Strategy. Continue reading Tech Mahindra announces DynaCommerce acquisition
Bright Pattern Announces Partnership with Paxyl Solutions to Provide Leading-Edge Contact Centre Technologies
Bright Pattern, the leading provider of enterprise contact centre software announces its partnership with Paxyl Solutions, a specialist in omnichannel contact centre solutions and unified technologies with the mission to help companies improve the customer experience by effectively implementing industry-leading technologies. Continue reading Bright Pattern Announces Partnership with Paxyl Solutions to Provide Leading-Edge Contact Centre Technologies