Verint® announced that it has been recognized by Frost & Sullivan as the market leader in the Latin American contact centre applications industry. Continue reading Verint Named the Contact Center Applications Market Leader by Frost & Sullivan
West Corporation Divests Remaining Legacy Call Centre Operations
West Corporation, a global leader in technology-enabled services announced its Board of Directors has approved the divestiture of West Revenue Generation Services, LLC (“WRGS”) via a dividend transaction to its shareholders, effective January 1, 2019. Going forward, WRGS will operate as an independent company from West and continue to be owned by affiliates of Apollo Global Management, LLC. Continue reading West Corporation Divests Remaining Legacy Call Centre Operations
Digital transformation projects will continue to disrupt the customer experience in 2019, says Aspect Software
Over the last few years, digital transformation has been one of the biggest buzzwords in business and with organisations understanding the benefits that technologies such as AI, IoT and big-data analytics can bring, projects have been executed, bringing improved efficiencies, cost reductions and improvements to business processes. According to Aspect Software, these projects will continue to dominate in 2019, disrupting the customer experience landscape. Continue reading Digital transformation projects will continue to disrupt the customer experience in 2019, says Aspect Software
2019: Year of Artificial Intelligence and Virtual Assistants
Leading communication technology business, TeleWare peers into its crystal ball to predict what’s coming up in the technology sector in 2019… Continue reading 2019: Year of Artificial Intelligence and Virtual Assistants
ZT Acquires Both Mobile & IoT Messaging and Interact Business Units From NewNet
ZephyrTel, a division of ESW Capital focused exclusively on global telecommunications operators, is pleased to announce it has acquired the Interact and Mobile Messaging business units of NewNet Communication Technologies with immediate effect. Continue reading ZT Acquires Both Mobile & IoT Messaging and Interact Business Units From NewNet
RiverStar Releases QueView, an Integrated Email Handling Solution for NICE InContact
RiverStar, a contact centre software and custom applications solution provider announced the release and general availability of its QueView software application. QueView runs within the NICE inContact application, and provides custom responsiveness and better control over email queues by allowing supervisors and agents to assign emails to agents based on availability, skill or any other criteria. Continue reading RiverStar Releases QueView, an Integrated Email Handling Solution for NICE InContact