Sitel Group, one of the largest customer experience companies in the world, announced that it has partnered with speech analytics software provider, CallMiner, to further improve brands conversations with their customers. Continue reading Sitel Group Partners with CallMiner to Improve Customer Experiences Through Speech Recognition and Omnichannel Engagement Analytics
Appian Announces Strategic Technology Alliance with Genesys
Appian announced a strategic technology alliance with Genesys®, the global leader in omnichannel customer experience and contact centre solutions. The partnership will benefit organizations seeking next-generation customer engagement solutions that integrate the case management, intelligent automation, and low-code application development capabilities of Appian with the Genesys Customer Experience Platform. Continue reading Appian Announces Strategic Technology Alliance with Genesys
Mitel Enters into Definitive Arrangement Agreement to be Acquired by Affiliates of Searchlight Capital Partners for $2.0 Billion
Mitel® announced that it has signed a definitive arrangement agreement to be acquired by an investor group led by affiliates of Searchlight Capital Partners, L.P. (“Searchlight”) in an all-cash transaction valued at approximately $2.0 billion, including Mitel’s net debt. Continue reading Mitel Enters into Definitive Arrangement Agreement to be Acquired by Affiliates of Searchlight Capital Partners for $2.0 Billion
Two New US Patents Awarded for Eckoh’s Secure Payment Innovation
Eckoh, the global provider of secure payment products and customer contact solutions, has now been granted the two US patents that were pending from November 2017. Continue reading Two New US Patents Awarded for Eckoh’s Secure Payment Innovation
Appian and KPMG Apply Artificial Intelligence to Create Business Value
Appian and KPMG LLP announce an expansion of their strategic alliance. Together, the companies are focused on making it easier to realize the business value of artificial intelligence by combining the KPMG Ignite portfolio of AI services with the speed, features, and intelligent automation capabilities of Appian’s low-code platform. Continue reading Appian and KPMG Apply Artificial Intelligence to Create Business Value
Appian Announces the Intelligent Contact Center Platform
Appian announced a new product for rapidly building unique contact centre solutions that deliver unrivaled customer experiences. Appian Intelligent Contact Center Platform® is a new cloud platform tailored to the unique needs of contact centre teams. Continue reading Appian Announces the Intelligent Contact Center Platform