Calabrio has hired Doug Lang as senior vice president of Customer Success to lead the company’s Professional Services, Support Services and Training organizations. In this executive leadership role, Lang will drive success and improved time to value for Calabrio’s more than 4,500 customers by supporting them throughout the entire lifecycle and ensuring they are equipped to deliver the best experiences possible. Continue reading Calabrio Announces New Senior Vice President to Drive Customer Success
Bright Pattern Integrates with GoVivace to Bring Advanced Voice Technologies to Customers
Bright Pattern announces its integration and partnership with GoVivace to provide customers with world-class engines for speech recognition, speaker identification, speaker characteristics, and call analytics. Continue reading Bright Pattern Integrates with GoVivace to Bring Advanced Voice Technologies to Customers
Red Box Recorders expands executive team in a move to strengthen focus on core channel business
Red Box Recorders, a leader in communications capture technology, is boosting its executive support in line with increasing demand and the continued growth of its global reseller channel. This will provide additional and dedicated focus on Red Box Recorders’ core channel business, extending reseller support, as well as on product strategy and global partnership development. Continue reading Red Box Recorders expands executive team in a move to strengthen focus on core channel business
WFMSG Adds MessageMedia Text Messaging To Its Workforce Management Communication Platform
Workforce Management Software Group (WFMSG) announced that it has expanded its communication platform to include MessageMedia’s market leading SMS/Text Messaging solution. Continue reading WFMSG Adds MessageMedia Text Messaging To Its Workforce Management Communication Platform
Vocalcom AI-Powered Cloud Contact Centre Wins two 2018 Stevie® Awards for sales and customer service
Vocalcom has won two Stevie prices at the 2018 Stevie Awards for Sales & Customer Service. The company received the ‘Gold Contact Center Solution – New Version’ award, for its AI-Powered Cloud Contact Center Platform and the Bronze ‘Sales or Customer Service Solutions Technology Partner of the Year’ for its native solution to Salesforce. Continue reading Vocalcom AI-Powered Cloud Contact Centre Wins two 2018 Stevie® Awards for sales and customer service
Xavient Digital – powered by TELUS International announces plans to hire 250 Next-Gen technology roles in the US
Two months after being acquired by leading global customer experience provider, TELUS International, the newly-branded Xavient Digital – powered by TELUS International has announced plans to hire 250 employees in Los Angeles, San Diego, and across the United States’ Northeast Coast with a focus on the Greater Philadelphia region in Pennsylvania, New Jersey and Delaware. The company plans to complete the recruiting and hiring process by the end of this summer. Continue reading Xavient Digital – powered by TELUS International announces plans to hire 250 Next-Gen technology roles in the US