Jabra announced the launch of a new franchise of wireless headsets, establishing new standards for call quality, security and the number of staff who can simultaneously utilize headsets. Jabra Engage is engineered to be the world’s most powerful professional wireless headsets*. Continue reading Jabra launches Engage – the business headset engineered for ultimate call satisfaction and security
Australian Firm’s World First: AI-powered Video Chatbot
Australian pioneers Smart Video Australia have successfully developed the world’s first video AI chatbot. The system, designed to assist with onboarding, acquisitions, customer support and customer retention, combines the best of human engagement and AI reliability. Continue reading Australian Firm’s World First: AI-powered Video Chatbot
Master Agent MicroCorp Partners with RingCentral to Drive Enterprise Adoption of Cloud Communications Solutions
RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, announced that MicroCorp, a premier value-added distributor of communications and cloud solutions, has joined its prestigious partner program. Building on its momentum in the channel, RingCentral continues to strengthen its program with strategic partners as enterprise demand for cloud communications solutions continues to rise. Continue reading Master Agent MicroCorp Partners with RingCentral to Drive Enterprise Adoption of Cloud Communications Solutions
Convergys Accelerates Deployment of Robotic Process Automation (RPA) to More Than One-Third of its Workforce to Streamline Performance and Simplify Customer Interactions
Convergys, a global leader in customer management, has announced that it has achieved an important milestone with more than one-third of its workforce utilizing Robotic Process Automation (RPA), reducing customer handle times up to 45 percent and transaction error rates up to 98 percent. RPA uses software “robots” to perform tasks within existing applications, such as data entry or cut and paste of data across systems, to quickly respond to commonly asked questions, freeing representatives to focus on resolving customer issues more efficiently. Continue reading Convergys Accelerates Deployment of Robotic Process Automation (RPA) to More Than One-Third of its Workforce to Streamline Performance and Simplify Customer Interactions
Sitel Group Recognized by IAOP 2018 Global Outsourcing 100 List for Sustained Excellence
Sitel Group, one of the largest customer experience companies in the world, announced that it has been recognized by the Global Outsourcing 100® list produced by IAOP®, the International Association of Global Outsourcing Professionals for its sustained excellence in the outsourcing industry. Continue reading Sitel Group Recognized by IAOP 2018 Global Outsourcing 100 List for Sustained Excellence
Glasgow based Kura poised for growth following significant wins
Glasgow based, contact centre specialist Kura is celebrating a string of successes over the past twelve months. Multiple contract wins and the opening of new sites across the UK have paved the way for further growth in 2018. Continue reading Glasgow based Kura poised for growth following significant wins